Question about Symantec WinFax Pro 10.0 for PC

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Winfax Pick-up We recently decreased from 3 phone lines to 2. While have 3 lines we had a dedicated fax line. Now the line must be shared with regular calls. The problem is winfax picks up on the first ring and we have been unable to reset the program so that we can have 3 or 4 rings before it picks up. We miss regular phone calls when it picks up on the first ring. We have reinstalled but it still will not allow us to change the number of rings. HELP!

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Try looking at best buy for a fax switching device it can tell the difference between data and voice. I don't know how well they work but i have not used that particular program. I did find this though on another site http://www.windowsitlibrary.com/Content/238/15/1.html

You can have Microsoft Fax automatically answer every incoming call to your modem or, instead, you can manually choose which calls to answer. The quickest way to change this setting is to right-click on the fax icon on the Windows taskbar then choose Modem Properties to display the Fax Modem Properties dialog box . Another way to get to these properties is from within Exchange; choose Tools, Microsoft Fax Tools, Options, then switch to the Modem tab, select the modem, and click the Properties button.

So you have to change the settings in Exchange I assume

Posted on Jul 08, 2008

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Hi,
To fix this issue I would need some more information,

1. Is it a dedicated phone line Or sharing phone line?
2. If it is a sharing phone line then do you share it with an answering machine or a voice mail?
3.If it is an aswring machine or voicemail.. then how many rings has it set to answer?

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If you really want the fax machine to work properly, you should connect it to a dedicated line.
You will be disappointed with performance if you try sharing it with other items on the same line.
Reasons, your fax line will be busy when your other functions are being used, and obviously you will miss faxes.
If you are taking a call or message when fax comes in, if the machine is made to give faxes first priority, you will be disconnetcted.
Also, which one do you want to set to pick up first?
The fax machine answers on a certain ammount of rings and so does Voice mail. Which has priority to you. DO you want to miss faxes for messages, or messages for faxes.
Set up vioce mail for 3 rings and fax for 4, then you miss the fax. Reverse it and you miss the message.
Just telling you, I have people call all the time for issues with faxes on the same lines with other items, Answering machines, credit card billers, other phones, etc etc etc.
Good luck. But putting multiple items on the same phone line is setting you up for disappointing performance. And it will not be the problem of the fax machine, It is designed to do what it is supposed to.
Just telling you the truth up front. If your faxes and messages are both important to you. You need a dedicated line for the fax.

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