Question about Symantec WinFax Pro 10.0 for PC

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Winfax Pick-up We recently decreased from 3 phone lines to 2. While have 3 lines we had a dedicated fax line. Now the line must be shared with regular calls. The problem is winfax picks up on the first ring and we have been unable to reset the program so that we can have 3 or 4 rings before it picks up. We miss regular phone calls when it picks up on the first ring. We have reinstalled but it still will not allow us to change the number of rings. HELP!

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Try looking at best buy for a fax switching device it can tell the difference between data and voice. I don't know how well they work but i have not used that particular program. I did find this though on another site http://www.windowsitlibrary.com/Content/238/15/1.html

You can have Microsoft Fax automatically answer every incoming call to your modem or, instead, you can manually choose which calls to answer. The quickest way to change this setting is to right-click on the fax icon on the Windows taskbar then choose Modem Properties to display the Fax Modem Properties dialog box . Another way to get to these properties is from within Exchange; choose Tools, Microsoft Fax Tools, Options, then switch to the Modem tab, select the modem, and click the Properties button.

So you have to change the settings in Exchange I assume

Posted on Jul 08, 2008

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you have some options, so choose one.
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  2. configure your fax to answer later (maybe after ringing 10 times) and configure the winfax to answer before (something like ringing 5 times or less)
the problem here is that the fax answer and start receiving the fax and the winfax receive the fax signal at same time. check the winfax maybe you have the half part that the fax modem not has printed stored in winfax, maybe.

as I said, your better choice is removing the fax modem. even configuring like I said before, maybe the two continue to try to receive the fax at same time.

hope it helps.

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