Question about HP Photosmart C6180 All-In-One InkJet Printer

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Sending a fax

Each time I attempt to send a FAX it fails the first time, no matter who I'm sending it to. Most of the time it will go on the 2nd or 3rd time, but yesterday I made 6 attempts to send and they all failed. I called the receiver and they had been receiving properly all day no problems on their end.

I do use Vonage but the signal is always clean on the part I can hear when the call is initiating.

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  • callruss Jul 08, 2008

    I was told when I Switched to Vonage I didn't need the broad band filters any longer, so I removed them. Could my credit card modum be adding interferance? I will also try re-routing/replaceing the cable.

  • callruss Jul 08, 2008

    I added a filter, and re-routed cable and the first fax I sent went the first time, 3 pages without a hitch.



    Thanks



    Russ

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  • HP Master
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It is a problem with phone cable or with phone settings

Posted on Jul 08, 2008

  • Ginko
    Ginko Jul 08, 2008

    Try replacing the phone cable, and inspecting if there is any device (power adapters, power cable etc.) very near to the phone cable, this devices can cause disturbance that cause fax to fail most of the time.
    If you are using a broadband filter try also replacing the filter.


  • Ginko
    Ginko Jul 08, 2008

    I do not think the modem can generate enough field to create interference, in any case don' keep it on top of the cable, try moving phone cables and see if it improves. Also test the system with a broadband filter, even if Vonage does not need one (it is voip), broadband may still be using regular landline signal.

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