Question about HP Photosmart C6180 All-In-One InkJet Printer

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Sending a fax

Each time I attempt to send a FAX it fails the first time, no matter who I'm sending it to. Most of the time it will go on the 2nd or 3rd time, but yesterday I made 6 attempts to send and they all failed. I called the receiver and they had been receiving properly all day no problems on their end.

I do use Vonage but the signal is always clean on the part I can hear when the call is initiating.

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  • callruss Jul 08, 2008

    I was told when I Switched to Vonage I didn't need the broad band filters any longer, so I removed them. Could my credit card modum be adding interferance? I will also try re-routing/replaceing the cable.

  • callruss Jul 08, 2008

    I added a filter, and re-routed cable and the first fax I sent went the first time, 3 pages without a hitch.



    Thanks



    Russ

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  • HP Master
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It is a problem with phone cable or with phone settings

Posted on Jul 08, 2008

  • Ginko
    Ginko Jul 08, 2008

    Try replacing the phone cable, and inspecting if there is any device (power adapters, power cable etc.) very near to the phone cable, this devices can cause disturbance that cause fax to fail most of the time.
    If you are using a broadband filter try also replacing the filter.


  • Ginko
    Ginko Jul 08, 2008

    I do not think the modem can generate enough field to create interference, in any case don' keep it on top of the cable, try moving phone cables and see if it improves. Also test the system with a broadband filter, even if Vonage does not need one (it is voip), broadband may still be using regular landline signal.

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1 Answer

Error 339 SENDING FAX


Definition

The remote fax machine might be defective.

Solutions
  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.

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1 Answer

Fax does try and send but then stops and prints an error page err 388 each time?


The remote fax machine might be defective.

Solutions
  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.

If you need more help come back.

Post / thumbs / testimonial are welcome!

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1 Answer

Recieve error 334 when sending fax but i am able to recieve faxes


Error Codes: 332, 333, 334, 335, 336, 337, 338 ECM, 339 ECM, 340 ECM, 341 ECM, 342 ECM, 343 Definition

The remote fax machine might be defective.

Solutions
  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.
Error Code: 334
Definition

The remote fax machine might be defective.

Solutions

  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.

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Fax


344 Error can be caused by a few things. One of the following is occurring:
The sending fax has failed to respond to a fax command from the receiving fax due to poor line quality or fax interruption.

The sender has pressed cancel button while the reception was in progess.

In rare conditions, incompatibility has been encountered by two faxes and causes the sending fax to abandon the fax call.

Solutions:
Fax session was using ECM. Check your fax settings under the fax set-up menu on the printer. Disable the ECM (Error Correction Mode).

Fax at a different time to see if line quality improves.

Try relocating the fax to a differnt phone plug.

Replace the phone cord attached to the fax/printer.

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