Question about HP Photosmart C6180 All-In-One InkJet Printer

1 Answer

Sending a fax

Each time I attempt to send a FAX it fails the first time, no matter who I'm sending it to. Most of the time it will go on the 2nd or 3rd time, but yesterday I made 6 attempts to send and they all failed. I called the receiver and they had been receiving properly all day no problems on their end.

I do use Vonage but the signal is always clean on the part I can hear when the call is initiating.

Posted by on

  • callruss Jul 08, 2008

    I was told when I Switched to Vonage I didn't need the broad band filters any longer, so I removed them. Could my credit card modum be adding interferance? I will also try re-routing/replaceing the cable.

  • callruss Jul 08, 2008

    I added a filter, and re-routed cable and the first fax I sent went the first time, 3 pages without a hitch.



    Thanks



    Russ

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 19,396 Answers

It is a problem with phone cable or with phone settings

Posted on Jul 08, 2008

  • Ginko
    Ginko Jul 08, 2008

    Try replacing the phone cable, and inspecting if there is any device (power adapters, power cable etc.) very near to the phone cable, this devices can cause disturbance that cause fax to fail most of the time.
    If you are using a broadband filter try also replacing the filter.


  • Ginko
    Ginko Jul 08, 2008

    I do not think the modem can generate enough field to create interference, in any case don' keep it on top of the cable, try moving phone cables and see if it improves. Also test the system with a broadband filter, even if Vonage does not need one (it is voip), broadband may still be using regular landline signal.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Error 339 SENDING FAX


Definition

The remote fax machine might be defective.

Solutions
  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.

Aug 06, 2014 | HP Officejet 6600 H711g Multifunction...

1 Answer

How to fax?


This section describes dialing and sending faxes directly using the Numeric buttons.

note:
  • A PBX (Private Branch Exchange) is an on-site telephone switchboard. If your machine is connected through a PBX or other telephone switching systems, you have to dial the outside line access number first, and then the number of the party you are calling.
Sending a Fax with the Numeric Buttons .

Click here for other useful sending methods.


1. Preparing for sending a fax.(1) Make sure that the power is turned on.

(2) Load a document on the Platen Glass or in the ADF.

important:
  • When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.







(3) Press the FAX button.
The fax standby screen will appear.
g0043276.png
(4) Adjust the density (scan contrast) or image quality (fax resolution) as necessary.
See "Adjusting the Sending Quality"

2. Sending the fax.
  • When the document was loaded on the Platen Glass:
(1) Use the Numeric buttons to dial the recipient's number.
g0043278.png
(2) Press the Color button for color sending, or the Black button for black & white sending.
important:
  • Color sending requires that the recipient's fax machine supports color faxing.
(3) Press the OK button.
The machine starts sending the fax.
note: When loading two or more documents

  • Load the next page, and press the same button as you pressed in (2) of step 2. Repeat the same procedure to scan all pages of the document, and press the OK button.
  • When you have sent the first page with the Black button, the following pages will be sent in black and white.

When the document was loaded in the ADF:

(1) Use the Numeric buttons to dial the recipient's number.
(2) Press the Color button for color sending, or the Black button for black & white sending.
The machine scans the document automatically and starts sending the fax.
important:
  • Color sending requires that the recipient's fax machine supports color faxing.
note:
  • To cancel sending a fax, press the Stop button, and follow the instructions on the LCD.

  • If documents remain in the ADF after pressing the Stop button during scanning, "Close the feeder cover [OK]Eject the document" will appear on the LCD. Press the OK button so that the remaining document is automatically fed out.

Automatic redialing
  • When sending a fax and the recipient's line is busy, the machine will redial the number after a specified interval. Auto redial is enabled by default. Auto redial can be enabled or disabled by selecting ON or OFF. Select ON to specify the number of redialing in Redial times and redialing interval in Redial interval.

Redialing the Number Dialed with the Numeric Buttons

1.Prepare for sending a fax.
(1) Make sure that the power is turned on.
(2) Load a document on the Platen Glass or in the ADF.
(3) Press the FAX button.
The fax standby screen will appear.
(4) Adjust the image density (scan contrast) or quality (fax resolution) as necessary.
See "Adjusting the Sending Quality"
2. Select the telephone number recently dialed.
(1) Press the Redial/Pause button.
Most recently dialed fax number using the Numeric buttons will appear.
(2) Use the g0016984.png (-) or g0008875.png (+) button to select the number to redial.
g0043279.png
(3) Press the OK button.
The selected number will appear in the fax standby screen.
3. Send the fax.
Press the Color button for color sending, or the Black button for black & white sending.
important:
  • Color sending requires that the recipient's fax machine supports color faxing.


Jun 03, 2011 | Canon PIXMA MX340 Wireless Office...

1 Answer

Fax does try and send but then stops and prints an error page err 388 each time?


The remote fax machine might be defective.

Solutions
  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.

If you need more help come back.

Post / thumbs / testimonial are welcome!

Jan 05, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Trying to set up fax to print when sending fax


Setting print times for the fax call report
You can set the all-in-one to print a fax call report after any of the following events:
● Every fax error (the factory-set default)
● Send fax error
● Receive fax error
● Every fax
● Send fax only
● Never
NOTE If you select Never, you will have no indication that a fax failed to be transmitted
unless you print a fax activity log.
To set the print times for the fax call report
Use the following steps to set when the fax call report is printed:
1. On the all-in-one control panel, press Menu.
2. Use the < or the > button to select Reports, and then press .
3. Use the < or the > button to select Fax Call report, and then press .
4. Press the > button once to select Print report, and then press .
5. Use the < or the > button to select the option for when you want the fax call reports to be printed.
6. Press to save your selection.

Sep 24, 2009 | HP LaserJet 3390 All-In-One Printer

1 Answer

Recieve error 334 when sending fax but i am able to recieve faxes


Error Codes: 332, 333, 334, 335, 336, 337, 338 ECM, 339 ECM, 340 ECM, 341 ECM, 342 ECM, 343 Definition

The remote fax machine might be defective.

Solutions
  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.
Error Code: 334
Definition

The remote fax machine might be defective.

Solutions

  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.

Sep 20, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Fax


344 Error can be caused by a few things. One of the following is occurring:
The sending fax has failed to respond to a fax command from the receiving fax due to poor line quality or fax interruption.

The sender has pressed cancel button while the reception was in progess.

In rare conditions, incompatibility has been encountered by two faxes and causes the sending fax to abandon the fax call.

Solutions:
Fax session was using ECM. Check your fax settings under the fax set-up menu on the printer. Disable the ECM (Error Correction Mode).

Fax at a different time to see if line quality improves.

Try relocating the fax to a differnt phone plug.

Replace the phone cord attached to the fax/printer.

Aug 18, 2008 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Fax machine stoped receiveing fax


First, check your fax's phone line. Put a regular phone on it and check for dial tone and line noise. If the line is dead or noisy, this will cause a problem. 
You can also try dialing your fax number from another phone and see if the fax unit picks up the line and starts initiating communication. (sounds like modem noises)

Jul 30, 2008 | Brother MFC-7820N All-In-One Laser Printer

2 Answers

Fax sending problems


Does it also fail when scanning?
The light source may be shutting down partway through the scan.

Apr 28, 2008 | Lexmark X3350 All-In-One InkJet Printer

1 Answer

Fax problem


Pending faxes are faxes whose transmission has been delayed either deliberately or unintentionally. Normally, when a fax cannot be sent at the first attempt, the fax machine will redial the recipient's number. If you choose to delay sending a fax, the machine will send it at the time you select for transmission. During the delay period and at any point up to completion of the call, you can cancel the delayed transmission by deleting the fax from the Pending Faxes queue. To do this:

Press the Fax button on the operator panel and then press Options (once only). The Pending Faxes menu will be displayed.
Press Select. If a fax is pending, the printer will display Cancel Fax (the fax number you dialed appears below these words).
Press Select to delete the pending fax.
In response to the Are you sure? prompt, press 1 for Yes ( 2=No).
Press Options (once only). The Pending Faxes menu will now display None.

Feb 16, 2008 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

Brother MFC 8860DN: Send Problems


Update the firmware and it does support SMTP-AUTH

Nov 04, 2007 | Brother MFC-8860DN All-In-One Laser...

Not finding what you are looking for?
HP Photosmart C6180 All-In-One InkJet Printer Logo

Related Topics:

35 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96396 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...