Question about Jenn-Air 30 in. CCE3401 Electric Cooktop

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I have a Jenn Air radiant glass cooktop, model CCE3401B. The left rear burner will not heat. Howver the indicator light under the control knob stays on continuously, regardless of the position of the knob control. The other three burners function normally. Is it likely I have a bad burner switch? If so, how do I access it for replacement? I have no idea how to dissassemble to access the inside parts.

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If the light circle around the knob stayed on, then you have the same problem I just had. I purchased a OEM replacement switch via ebay for $38. Very simple replacement, but take your time so you understand how it works. It took an hour to install and works fine now. Here is the link to the parts list:
shared.whirlpoolcorp.com/assets/pdfs/literature/Repair Part List - CCE3401B.pdf

If you can, take pictures with your phone of how everything is assembled before you take it apart. It will save you hours of aggravation.

I must say, Jenn-Aire (Whirlpool Corp) was less than helpful. I asked for some advice prior to purchasing the replacement part and all they would tell me is they were willing to schedule an authorized repair shop to come over. The closest was a 2.5 hour drive each way, and the travel time cost was $85/hour. Plus the part at list price ($90 something) and installation was going to cost $600. Give me a break.

Posted on Oct 22, 2012

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Did you find the solution for this problem? If yes, can you share it with me?

Posted on Mar 27, 2011

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