Question about Zyxel (91-004-361002) Wireless Router

1 Answer

I have a Qwest PK5000Z modem and it does not send the wireless signal strong enough to initially connect a laptop in the other room. I can walk the laptop next to the modem and back into the other room and it will stay connected. What can I do to resolve the problem? The laptop is a HP Pavillion 8000.

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 536 Answers

There are a few things to try:

  • Move the router to a location that is higher off the floor
  • Move the router off of metal cabinets or away from large metal furniture
  • Get rid of 2.4 GHz cordless phones and buy DECT 6.0 compliant cordless phones
  • Buy a 9DB gain antenna for the router
  • Change the channel that you are using to one that you're not using: 1, 6, 11 (choose the one you're not currently using)
  • If your house has lathe and plaster walls, realize that these walls are like concrete -- they reduce WiFi signals by 13dB ( a lot -- drywall only reduces signal by 3DB)

Posted on Dec 31, 2010

  • whhelp Jun 13, 2011

    I'm having the same problem as well. The Qwest technician and the Zyxel technician recommended getting a repeater (extender). I haven't spent the money on one that costs around $80-$90.

    What I'm really puzzled is my brother in-law has the exact same modem and same Qwest service and he full strength signals in any part of the house, including 2 stories up from the basement where he has the modem.

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to reset password


Press and hold the reset button on the back of the modem for approximately 30 seconds.

Aug 14, 2012 | Actiontec Qwest Branded - Centurylink...

1 Answer

How do i conect to my wirless router setup


MAKE SURE THAT YOUR LANDLINE IS CONNECTED TO YOUR WIRELESS AND THEN FOLLOW THE INSTRUCTIONS ON THE DISC

Jul 23, 2012 | Actiontec Qwest Branded - Centurylink...

2 Answers

Just got a qwest pk5000z when plugged in power light stays solid green, dsl light stays solid green, then I receive Internet connection.. After about 30 seconds it resets and starts the whole process over....


Are you using the RJ45 ended Ethernet cable?
I've been battling an issue where an Ethernet cable plugged in caused the PK5000Z to reboot approximately every 120-300 seconds (2-5 minutes).
Switching to just the wireless and not having any Ethernet cables plugged in resolved the issue.
Unfortunately this won't work for me since I only use the modem as my gateway to the internet and actually have an Astaro Secure Gateway Firewall that connect to the modem via Ethernet. I'll be contacting their technical support again tomorrow as I've had 3 modems RMA'd and not a single person there at Century Link could figure out what to try except to keep RMAing them.
So anyone else hitting this issue, try using just the wireless instead of the Ethernet Cable.

Jan 24, 2012 | Computers & Internet

1 Answer

Trying to connect dir-615 to qwest modem pk5000z. Can you help? We have two computers hooked up to pk5000z.


It looks like the Qwest modem is a modem/wireless router. It's hard to set up a router through a router. It's easier to connect multiple devices with a switch or hub going through a router then a router through a router. Other then me trying to guess at the problem below is a link to Qwest's support page. They have an excellent support page with troubleshooters, manuals and guides. I would try there first because the support page is so good.
If you don't need the second router then please don't try to set it up.

May 19, 2011 | D-Link DIR-615 Wireless Router

1 Answer

Hi, I have a 2Wire 270 DSl Modem I had bought through Qwest since they are my ISP. My home is a 1500 Sft Ranch, if the modem is in the bedroom and the Mac Book is in the family room down the hall the...


If the walls in your house are made of lathe and plaster or concrete block, then the performance of WiFi through all the walls in your house will be very bad. The signal that you are receiving from your neighbor's modem is probably only going through two walls (the outside wall of their house and the outside wall of your house), while the signal from your modem is probably going through at least 4 or 5 walls.
I suggest that you do not buy a new modem, but buy a wireless access point, a spool of CAT6 cable and two Leviton RJ45 wall jacks. Run the CAT6 cable from the modem to your bedroom, install the Leviton RJ45 jacks on both ends of the cable, and then connect the wireless access point to the the jack in the bedroom and the modem to the jack near to it.
This will expand the wireless coverage in your house and allow you to buy much better wireless device than QWest would ever sell to you.
Here is a suggestion for Wireless Access Point.
You can buy the CAT6 cable and Leviton RJ45 jacks at Home Depot or Lowes.

Dec 30, 2010 | Computers & Internet

1 Answer

I dont know ho to change the password on the PK5000Z Wireless Router


I just set up my new ZyXEL PK500Z, so happen to know this answer. In the ZyXEL Qwest Modem Configuration (launch 192.168.0.1), select Wireless Setup, then Wireless Security. Scroll down to Enter Security Key/Passphrase. Unless you changed this, Use Default is selected. If you want to use a password of your own creation, select Use Custom, then enter the password you want. Finish with Apply. Everything connected to your network will be prompted to re-enter the password. Is this what you were after?

Dec 25, 2010 | Zyxel (91-004-361002) Wireless Router

1 Answer

I have a new desktop computer that I had to


if your desktop is connected using wireless then it maybe a fault of the adapter.
try conencting your desktop with an ethernet cable directly from the pc to the modem.
also check to see if your pc is under a metal office, or there is wireless telephone near by.

Jan 21, 2010 | Computers & Internet

2 Answers

Ip problem


It is common to have this as the default IP to connect to equipment.

I suggest you unplug your modem while you set up your router. You can also change the default IP for the router while in the settings. be sure to remember the new IP or you will have to do a factory reset to get it back to default

Jul 03, 2008 | D-Link 802.11g Wireless Router WBR-1310...

Not finding what you are looking for?
Zyxel (91-004-361002) Wireless Router Logo

3,141 people viewed this question

Ask a Question

Usually answered in minutes!

Top Zyxel Computers & Internet Experts

Prashant M
Prashant M

Level 3 Expert

2260 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Michael Galve
Michael Galve

Level 3 Expert

1269 Answers

Are you a Zyxel Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...