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A 9116 N has a power brick that needs tone plugged in to it. They are usually a black power brick. Without the brick there is no display
If you are referring to no caller I'd. That is a function that you have to ask for from your provider. A blank screen usuall has a funny weak ring also. If you have a grey power supply look at the voltage on the brick if it say that there is ACvoltage output. It is not the correct one. You need to have a DC voltage output on that type of phone
This Depends on your providers system . If yo go and retrieve your messages and hit 4 3 2 2 this will get you to nowhere you can record a message for incoming calls. If you want to change you message for when some calls you and you are on the phone you would do the same as above but hit 4 3 2 1. That is where you change your "on the phone message" never put a date in that one. Just record " hi I am on the phone at the moment please lease a message at the tone"
Hope this helps