Question about Arris SURFboard SBG900 Wireless Router (DHSBG900)

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Will not connect to comcast internet - Arris SURFboard SBG900 Wireless Router (DHSBG900)

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  • Arris Master
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I need your OS.

Posted on Jan 01, 2011

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Our computer doesnt recgonize the modem and i wanted to know if we could download the modem driver software to my tower. computer does work with ATT broadband but not with comcast which is what we have


Could you please repost your question and provide us with the Make and Model# of your computer as well as the Operating System (XP, Vista, Windows 7) so we can assist you?

Thanks

Mar 28, 2011 | Computers & Internet

1 Answer

I have an Arris modem from Comcast that gives me phone and internet service. Prior to going to Comcast for telephony I used a regular, off the shelf, modem and I could connect to my Direct TV sat box via...


comcast use 10.0.0.1 for ip address, I think
check direct tv box for internet settings for it's ip address should 10.0.0.2 maybe call directv maybe they could further.

May 14, 2017 | Arris Touchstone 450a (CM450) Modem

1 Answer

Moved router to connect directly to the Comcast modem that also provides VOIP. Comcast activated modem and internet works when computer is connected directly to Comcast modem. Router does not connect to...


Your ISP should have given you the following information...
Static IP, Internet IP Address, Subnet Mask, Gateway, Static DNS 1-3.
With that information at hand, follow tis link to the router user manual and go to Page 11 of the manual to go through the step by step process of setting the router up for an internet connection.

http://downloads.linksysbycisco.com/downloads/WRT54GX2v2_ug,1.pdf

Nov 26, 2009 | Linksys WRT54GX2 Wireless-G Broadband...

1 Answer

Using home phone causes comcast wireless internet to disconnect


Wireless internet runs at 2.4ghz. Your portable phone is probably also 2.4ghz and is knocking out your internet connection when in use. Look for an 800mhz or 5.8ghz phone as a replacement.

Oct 09, 2009 | Panasonic KX-TG2357 Cordless Phone

1 Answer

The link light on my Comcast modem keeps flashing. I am having a hard time connecting my computer to the internet.I cannot access service from the hibernate mode. Most of the time the internet explorer...


Comcast is full of crappy there internet connection is horrible they are lying to everybody take it back like I'm doing I have never had such horrible connection my cell phone from ATT internet has never not once connected but for some reason my Comcast never connects

Jul 05, 2009 | Computers & Internet

1 Answer

Internet connection issue. Is it setup or internet service


The problem would be comcast. Your connections are setup correctly. The modems do not control the internet traffic flow, they are made to produce maximum flow.
If more people use the internet, the less flow it will have.
Check all internet options settings, and make sure EVERTHING is set to automatic

Jun 06, 2009 | Arris SURFboard SB5120 Modem

1 Answer

PS3: i can obtain ip adress but fail to connect to internet.


I would suggest that first you stop using the first modem. Then plug your computer into the modem and install using the comcast cd that came with your welcome package. If that doesn't work please tell me.

Jan 31, 2009 | Linksys Wireless-G Broadband Router

1 Answer

Belkin G wireless Router


Do you have an all-in-one router from Comcast? For example, do you have the cable (RF) line and your PC plugged into the Comcast router? If so, unplug your PC from the Comcast router and connect the Internet port of the Belkin to the ethernet port on the Comcast router. Then plug your PC into the LAN port on your Belkin.

[PC] ---> [Belkin] ---> [Comcast] ---> Internet

Once you have connected your boxes as displayed above, you will need to power everything off and bring up the boxes in the following order:

Comcast (wait 60 seconds)
Belkin (wait 60 seconds)
PC

If you cannot get out to the internet, momentarily press the reset button on the back of the Comcast box. Comcast routers are weird. A poweroff should reset the router but I have seen a few times where nothing works until the reset button is pressed (this is also recommended by Comcast).

I hope this helps.


Dave Grannas

Jan 26, 2009 | Belkin (F5D7230-4) Router (587009)

2 Answers

I am getting a connect to belkin54g mesg. when I have comcast service. Why?


This is a message from your router and not from comcast service.

Sep 25, 2008 | Computers & Internet

1 Answer

Became new customer to comcast-got the bundle package, internet,phone,cable. Voice overlay modem to accomodate internet and phone lines. Did not use their wireless router-using exsiting router D-Link model...


Hi jad123,

I am sorry to learn about the problems you are experiencing with your service.

I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.

Thanks in advance!

Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com

Apr 10, 2008 | Computers & Internet

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