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Sony vaio care. a 2 patch self heal will not install. vaio care stops working.

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At this point I would try to do a complete re-install of your operational system using the original recovery disc "if you have it" I don't know if you picked up a virus that has corrupted the files, but it is evident that the system needs a fresh install.

Posted on Dec 31, 2010

  • Linda Lakeside Jul 11, 2011

    My Vaio Self Heal won't install patches either - I'm thinking it must be viral in nature, even though viruses have been 'removed' from my system, their damage may be locking out the self heal. I think it's unrealistic to buy a 'fresh' OS, as OEMs aren't handed out as readily as they once were. Perhaps the problem is that Vaio's self heal is faulty, in that it cannot protect itself from viral attacks. It's a chintzy diagnostic tool - perhaps the self heal itself should be updated.

  • jeffswhitesp Jul 16, 2011

    I had the same problem. When I would run one-click updates, I would be told to install two "self-heal patches." Then I would click the link to install the updates and the program would start to install; however, shortly after starting the installation process a problem would be encountered and one-click care would stop working and close. I later found out my anti-virus software was blocking the installation. I disabled my anti-virus software and ran one-click updates. At that point I was able to see the names of the .exe files it was trying to install. Write these done. If they install successfully, problem solved. If they still do not install, Google the name of the .exe and download the file directly from Sony's website. Make sure your anti-virus software is off and manually install the updates by following the direction on the Sony page for that .exe file.



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I was running Vaio Care and it said that i needed a 1 patch self heal update and every time i try to do it shuts down

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Hey ,my name is marcus,i got this little problem in my pc ..vaio sat survey.exe has stopped working..what can i do

I would try to download a patch for that at the sony support website or click on the sony update button at the right bottem of your screen. Good luck

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Hi alexaceve6,

You need to update VAIO Care Software and installed the new Patch released for the Software to resolve the issue.

Below are the link to download the Updates, please download and install the Updates in the given order (as per version).

Please download and install all the three Updates in the Computer. Please click on the "Download now" button on the page to download the file to a folder in the Computer. After that, open the folder where the file is download and double click on it to begin the installation. Then, follow the onscreen instructions to complete the installation process. Please make sure that you restart the Computer after each installation for the settings to take the effect. This should fix the issue.

Good Luck!

Thanks for using Fixya.

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The best way i have found to resolve the problem is download a small program called "Superfast", not only does it shut XP down it does it in half the normal time and doesn't effect the computer in any way.

Download and install Superfast here >>>>>>>>>>

Once you have it installed try it, you'll be amazed!!!


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I had the same problem , i was using a spanish date format.
I changed the date format to an english format (mm/dd/yyyy) and now all vaio programs work ok at start up and afterwards.

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Save Data if possible.

Use Restore System; Restore Computer to Factory "New" Condition.. Sont Vaios have a Key Prompt which you hold down while booting and the Replacement Software already on a Sector of the Hard Drive. Check THe Manuel for this OR CALL SONY CUSTOMER SERVICE AND JUST GIVE THEM THE MODEL NUMBER AND ASK THEM WHICH BUTTON YOU PUSH ETC TO RESTORE THE COMPUTER TO "FACTORY CONDITION"

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