Question about Electrolux Epic 3500 Vacuum

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How to replace the flexible hose between the upright and floor modules?

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Turn the vacuum on it's side. Pull the power nozzle end out. Unscrew, in a clockwise direction, the hose from the body/tank.
Reverse to install new hose. Screw the hose into the tank, turning counter-clockwise. Place other end into power nozzle. Ensure it's set properly.

Posted on Dec 31, 2010

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1 Answer

How do I remove a coin stuck in the wand?


Hi there, it's Jack at Dyson.

If you haven't already detached the wand from the end of the flexible hose, we'd recommend doing so:

coin-stuck-in-wand-part-remove-syhfdqv5jz2enfgho5hm1xhc-4-2.jpg

With the wand removed, you should be able to use something like a garden cane to dislodge the coin.

If you'd like further help or advice after giving this a try, just call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 18, 2015 | Dyson DC25 All Floors Bagless Upright...

2 Answers

How can I reattach handle so I can vac?


Hi Tess, it's Jack at Dyson.

This issue sounds unusual - DC24's reversible wand should simply reattach to the machine in the same way it was removed. The red clip at the front holds it in place.

reattach-handle-vac-sghwd0is0g5pcrgwtftrrsmz-1-4.png

In order to help you resolve this issue, we'd need to take some additional details about the particular issue you're experiencing. When you have your DC24 to hand, please contact the Dyson Customer Helpline for further assistance. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

May 12, 2015 | Dyson DC24 Ball All-Floors Upright Vacuum...

1 Answer

The hose is sucking up but the base plate doesnt?


If you have taken the bottom end of the machine apart, you might not have reassembled it correctly so that the path to the floor (base) plate is obstructed when the vacuum cleaner body is laid back, otherwise:

You have either a blockage in the section of the cleaner in the vicinity of the short flexible hose and the floor (base) plate or the the short flexible hose has become detached at one or both ends.

1. Stand the machine upright with the beater bar in the "off " position. Machine switched off but plugged into the mains outlet.
2. Lay machine on its left hand side. You will see the short flexible hose uppermost. Check that it is attached at both tends and has not split or cracked. Check for obvious visible obstruction inside.
3. Remove the floor (base) plate by releasing the three plastic clips with a quarter turn anti-clockwise. Lift floor plate forwards and check no obstruction. Replace floor plate. Stand machine upright on floor.
4. Press two plastic clips to release the inspection cover, on bottom right hand side of machine (when standing behind it). Look into the hole: you will now be looking down into the U-bend that leads to the hose. Switch on the machine: full suction should be at the hole on the side of the machine (otherwise the hose would not have worked). Switch off.
5. Lean the handle and machine body backwards, as though you were going to use the machine on the floor. The hole to the hose now becomes covered and you will be able to see into the short flexible hose that leads to the floor plate. Check for obstruction. Replace inspection cover.

If there's no obstruction and the flexible hose is sound and attached securely then the machine will work - there's nothing else to check.

Jul 10, 2014 | Dyson DC14 Bagless Upright Cyclonic Vacuum

1 Answer

The hose is sucking up but the bottom doesnt...


Why have you posted this question twice on the same day?

If you have taken the bottom end of the machine apart, you might not have reassembled it correctly so that the path to the floor (base) plate is obstructed when the vacuum cleaner body is laid back, otherwise:

You have either a blockage in the section of the cleaner in the vicinity of the short flexible hose and the floor (base) plate or the the short flexible hose has become detached at one or both ends.

1. Stand the machine upright with the beater bar in the "off " position. Machine switched off but plugged into the mains outlet.
2. Lay machine on its left hand side. You will see the short flexible hose uppermost. Check that it is attached at both tends and has not split or cracked. Check for obvious visible obstruction inside.
3. Remove the floor (base) plate by releasing the three plastic clips with a quarter turn anti-clockwise. Lift floor plate forwards and check no obstruction. Replace floor plate. Stand machine upright on floor.
4. Press two plastic clips to release the inspection cover, on bottom right hand side of machine (when standing behind it). Look into the hole: you will now be looking down into the U-bend that leads to the hose. Switch on the machine: full suction should be at the hole on the side of the machine (otherwise the hose would not have worked). Switch off.
5. Lean the handle and machine body backwards, as though you were going to use the machine on the floor. The hole to the hose now becomes covered and you will be able to see into the short flexible hose that leads to the floor plate. Check for obstruction. Replace inspection cover.

If there's no obstruction and the flexible hose is sound and attached securely then the machine will work - there's nothing else to check.

Jul 10, 2014 | Dyson DC14 Bagless Upright Cyclonic Vacuum

1 Answer

Only suction from hose


What again for the third time? Already answered this but if it helps:

If you have taken the bottom end of the machine apart, you might not have reassembled it correctly so that the path to the floor (base) plate is obstructed when the vacuum cleaner body is laid back, otherwise:

You have either a blockage in the section of the cleaner in the vicinity of the short flexible hose and the floor (base) plate or the the short flexible hose has become detached at one or both ends.

1. Stand the machine upright with the beater bar in the "off " position. Machine switched off but plugged into the mains outlet.
2. Lay machine on its left hand side. You will see the short flexible hose uppermost. Check that it is attached at both tends and has not split or cracked. Check for obvious visible obstruction inside.
3. Remove the floor (base) plate by releasing the three plastic clips with a quarter turn anti-clockwise. Lift floor plate forwards and check no obstruction. Replace floor plate. Stand machine upright on floor.
4. Press two plastic clips to release the inspection cover, on bottom right hand side of machine (when standing behind it). Look into the hole: you will now be looking down into the U-bend that leads to the hose. Switch on the machine: full suction should be at the hole on the side of the machine (otherwise the hose would not have worked). Switch off.
5. Lean the handle and machine body backwards, as though you were going to use the machine on the floor. The hole to the hose now becomes covered and you will be able to see into the short flexible hose that leads to the floor plate. Check for obstruction. Replace inspection cover.

If there's no obstruction and the flexible hose is sound and attached securely then the machine will work - there's nothing else to check.

Jul 05, 2014 | Dyson Vacuums

1 Answer

No suction for the hand tools


If your suction is ok for normal cleaning and bad for just the hand tools then you have a blockage in the flexible hose or the "u pipe" at the bottom of the flexible hose. Un-clip the u pipe and check it for blockage. Un-clip the hose from the vacuum and you should be able to look through it when letting it hang straight down.

Hose removal here
http://www.youtube.com/watch?v=NfZlHIFlwJc
.

Feb 23, 2014 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Shark transformer vac model ep602 will not suction from the floor brush, but will suction from the flexible hose. Dust cup and filters are clean. Do I need to replace the floor brush? Unit was purchased...


Has the floor brush ever worked for you? I thought it was broken at first too. The hose has to be inserted in the appropriate hole in the side of the machine. The hose is where all the suction comes from, when you put it in the side hole it will provide suction for the floor brush.

Oct 11, 2010 | Vacuums

1 Answer

Dyson Animal


Obstruction in the hose?
Your vac has developed a hairball possibly.... when a piece of flexible media ie.... cardboard, plastic etc... gets lodged in the hose, and begins collecting hair & dust to the point it no longer has enough draft to pull debris from the floor.
Here is a video that you may find useful
http://video.aol.com/video-detail/dyson-not-picking-up-dirt-no-suction-how-to-repair/2334249387


PS I Thought DYSONS were guranteed to NOT lose suction? What a RIP!

Jan 06, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

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