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My fax machine will not print automatically, it says Auto Print off and I cannot see anything in the manual to change this.

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There are several ways in which Auto Print Off can be engaged, creating the situation you are encountering. It is important to remember that this function serves a specific purpose - to allow for documents to go into memory as opposed to going straight to print. This is often intentional, to save ink and reduce the actual usage of the machine; which will preserve ink and lengthen the life of the equipment, thereby reducing overall cost. Additionally, there are reasons this function is engaged without being purposely set by the operator, most usually in order to prevent loss of received faxes during the existence of some type of error condition.

To choose to receive faxes into memory rather than printing, this is mst often done by pressing the on/off button quickly. From the descriptions of the actions you take / have taken, it could be that you are inadvertently activating the function. Holding the on/off button down while turning the machine on could very well be activating "Auto Print Off". In the normal circumstance, to activate, you touch the on/orr button to activate the function, and when you choose to deactivate it, press the on/off button again. Note that this touch should ne brief, and not long enough to actually turn the machine on or off.

Along the line of conditions that cause Auto Print Off to activate without operator choice, there are several error states that invoke Auto Print Off. Primarily, these relate to: ink low/out, paper low/out, paper jam, or FINE cartridge issue. As anyof these conditions could result in loss of a received fax, the machine switches to memory receipt in order to prvent such loss.

I would suggest, first, to make sure that when you turn the machine on, you do not hold the button after it has begun to start up. Then, if Auto Print Off is displayed (as it carries forward from the last ttime the machine was on), check the settings. Press [Menu], scroll with the up/down arrows to <Data Registration>, press [Start/Copy] and you will see <User Settings>. Use the arrows to select <RX Settings>, press [Start/Copy] and you will see <ECM RX>. Scroll again to <Option Settings>, press [Start/Copy]. Then, you will see <Off> if "Automatic Print Off" is turned on, meaning the machine will not print when ink is low, but will store the faxes in memory. Use the arrows to select <On> if you want the machine to print regardless of what it perceives the ink level to be. (Select <On> by using the arrows, press [Start/Copy], and then press [Stop] in order to exit the Menu listing.)

Now, if these steps do not resolve your condition, there could be a couple other issues. The FINE cartridge (ink) must be the specific Canon cartridge, and can not be reused. If the cartridge has previously been used, the machine will not recognize the ink level properly (such as when ink is manually refilled). It could also need cleaning, which is handled through the Maintenance menu. It is also important to remember a particular quirk of this machine, in that when changing the cartridge, you must make sure that paper is in the paper tray first. If all else fails, unplug the machine from the power source, wait at least 5 minutes and then plug it back in.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently, and I will gladly help you until we have reached a definitive solution.Thank you for using and rating FixYa!

Posted on Aug 03, 2008

  • Cheryl Whalen Aug 03, 2008

    One more caution I had intended to mention in the process of describing the method of disabling the "Auto Print Off" mechanism - though it can be disabled when ink is low, documents sent to print will print regardless of the ink level. This can result in poor quality prints, and/or when the ink is actually completely empty, printing blank pages and losing the content of the received fax. Thank you again for using FixYa!

×

I have an hp 6480 all in one printer.it would not received or sent fax due to memory is being full?.

Posted on Sep 30, 2008

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On my Canon MX310, the display says "Waiting for Report". Fax Memory is clear, but the In Use/Memory light stays on.


Try this step ... found it on Canon's website

Issue: ERROR LCD: WAITING FOR REPORT
Solution: Set [AUTO PRINT RX] to ON (MX300 / MX310)

AUTO PRINT RX When [AUTO PRINT RX] is set to [OFF], incoming received faxes will be temporarily stored to memory and transaction reports (TX, RX and Activity) remain in memory. The default setting is [ON], which means incoming received faxes and transaction reports will automatically print. The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
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  • Paper has run out
  • The Output Tray is closed
To set AUTO PRINT to ON, please follow these steps.
  1. Press the <FAX> button to enter the Fax menu.

  2. Press the <Menu> button. [FAX SETTINGS] is displayed

  3. Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.

  4. Press the left arrow to select [ON], then press <OK>.

    Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.

  5. At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.

    CAUTION: When this option is set ON, the fax machine will not monitor the ink level of the ink cartridges. If ink is low or out, received faxes will print with streaks or blank. Furthermore, once the fax is printed, it will be deleted from memory.
    1. To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
    2. To store received faxes in memory when ink is low or out, press the left or right arrow to select [OFF] and then press <OK>.

  6. Press the <Stop/Reset> repeatedly to return to Fax standby mode.

Nov 17, 2009 | Canon PIXMA MX310 All-In-One Printer

5 Answers

I am still unable to receive faxes that are printed automatically when they arrive. they mst be going to memory and i cannot get them to print out of memory. can yo please help me. i paid for this service...


If you are getting a low ink message no you will not be able to fax until this is resolved. Once you replace the ink cart. then you can get to the steps where you can clear the fax memory until then the steps that we would give you will not work.

You can visit www.canon.com click on your printer model then on support and you can download the manual in this manual there will be step by step instructions on how to clear the memory on the fax. this can also be cleard once you print them keep that in mind. so first purchse ink then your going to print your faxes by hitting that button twice the reason why it will not work now is because your low on ink.


If you like this solution please hit accept.


Thanks

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1 Answer

Canon PIXMA MX310 All-In-One - faxes storing instead of printing


When the machine is in one of the following situations, the fax is automatically stored in memory.

- If ink is low or has run out while receiving a fax
- If the paper size/type setting is incorrect
- If the paper has run out while receiving a fax
- If the Output Tray is closed
- If OFF is selected for AUTO PRINT RX
- If you pressed the Stop/Reset button to cancel printing of a fax

The most likely problem is that the ink is low.

You can change the settings to still print if the ink is low by pushing the fax button and then the menu button.

Scroll over until you get to RX settings (I think it is the 6th option) and push OK.

Choose the option to Auto Print RX, and press OK.

Make sure that On is selected and even if it already is the chosen option, press OK.

When the option appears to print with no ink, select yes. This will allow the fax to print even when the ink is low.

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1 Answer

Canon MX310 Printer - Faxes being stored isntead of printing.


When the machine is in one of the following situations, the fax is automatically stored in memory.


- If ink is low or has run out while receiving a fax
- If the paper size/type setting is incorrect
- If the paper has run out while receiving a fax
- If the Output Tray is closed
- If OFF is selected for AUTO PRINT RX
- If you pressed the Stop/Reset button to cancel printing of a fax



The most likely problem is that the ink is low.

You can change the settings to still print if the ink is low by pushing the fax button and then the menu button.

Scroll over until you get to RX settings (I think it is the 6th option) and push OK.

Choose the option to Auto Print RX, and press OK.

Make sure that On is selected and even if it already is the chosen option, press OK.

When the option appears to print with no ink, select yes. This will allow the fax to print even when the ink is low.

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You may have to experiment to get the fax to work on DSL. Try these suggestions: press MENU, then scroll to:PRINT REPORTS. Scroll to HELP LIST and press SET BUTTON. Press START button to print HELP LIST. On the HELP LIST printout, locate the FAX MENU. Using a cell phone, call your fax and see if the fax answers. If not, try changing the following settings (change one setting, then call the fax with the cell and see if it answers, Make sure you set each changed setting back to what it was, until you find the right one.) try changing: RING DELAY, F/T RING TIME, EASY RECEIVE, OVERSEAS MODE. Also on the HELP LIST, find the INITIAL SETUP MENU. Select RECEIVE MODE, and try each option, again calling the fax with your cell until it answers.After you get the fax to answer calls from your cell, try sending and receiving with another fax, or use Brothers AUTOMATIC FAX-BACK SYSTEM, which will automatically send your fax a test printout when you call it. Just call 1-800-521-2846 from your fax machine, IT MAY BE ALREADY PROGRAMMED INTO YOUR MACHINES AUTO DIAL LIST, AUTO DIAL NUMBER 001..

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Change Canon Fax JX200 from Auto print off to on


There are several ways in which Auto Print Off can be engaged, creating the situation you are encountering. It is important to remember that this function serves a specific purpose - to allow for documents to go into memory as opposed to going straight to print. This is often intentional, to save ink and reduce the actual usage of the machine; which will preserve ink and lengthen the life of the equipment, thereby reducing overall cost. Additionally, there are reasons this function is engaged without being purposely set by the operator, most usually in order to prevent loss of received faxes during the existence of some type of error condition.

To choose to receive faxes into memory rather than printing, this is most often done by pressing the on/off button quickly. It could be that you are inadvertently activating "Auto Print Off", if the on/off button was held down too long while turning the machine on. In the normal circumstance, to activate, you touch the on/off button to activate the function, and when you choose to deactivate it, press the on/off button again. Note that this touch should be brief, and not long enough to actually turn the machine on or off.

Along the line of conditions that cause Auto Print Off to activate without operator choice, there are several error states that invoke Auto Print Off. Primarily, these relate to: ink low/out, paper low/out, paper jam, or FINE cartridge issues. As any of these conditions could result in loss of a received fax, the machine switches to memory receipt in order to prevent such loss.

I would suggest, first, to make sure that when you turn the machine on, you do not hold the button after it has begun to start up. Then, if Auto Print Off is displayed (as it carries forward from the last ttime the machine was on), check the settings. Press [Menu], scroll with the up/down arrows to <Data Registration>, press [Start/Copy] and you will see <User Settings>. Use the arrows to select <RX Settings>, press [Start/Copy] and you will see <ECM RX>. Scroll again to <Option Settings>, press [Start/Copy]. Then, you will see <Off> if "Automatic Print Off" is activated, meaning the machine will not print (such as when ink is low), but will store the faxes in memory. Use the arrows to select <On> if you want the machine to print regardless of what it perceives the ink level to be. (Select <On> by using the arrows, press [Start/Copy], and then press [Stop] in order to exit the Menu listing.)

Now, if these steps do not resolve your condition, there could be a couple other issues. The FINE cartridge (ink) must be the specified Canon cartridge, and can not be reused. If the cartridge has previously been used, the machine will not recognize the ink level properly (such as when ink is manually refilled). It could also need cleaning, which is handled through the Maintenance menu. It is also important to remember a particular quirk of this machine, in that when changing the cartridge, you must make sure that paper is in the paper tray first. If all else fails, unplug the machine from the power source, wait at least 5 minutes and then plug it back in.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Aug 14, 2008 | Canon FAX-JX200

3 Answers

Change auto print off to on


If it displays "AUTO PRINT: OFF" and only that, just press a single time the ON/OFF button.

If it also displays "REC'D IN MEMORY" it means there is a document already stored in memory. to print it go to MENU then with the arrows go to MEMORY REFERENCE. Press OK and then you will acces the MEMORY options you can print the memory list, print stored docs, and also delete the documents.

hope it helps

Jul 23, 2007 | Canon FAX-JX200

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