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2 week old top load HE washer. dark clothes have visible residue that I have to scrub off at the sink. I am using HE detergent and I am not using too much. I'm sure this is on the lighter clothes too, it just isn't visible. second problem is twice I have had clothes (one a sheet, the other an undershirt) that have dry areas that appear to never have been wet. In the case of the undershirt it was stretched out and ruined. Third problem, minor spots on clothing (one a toothpaste spot on a blue tshirt) does not come out during the wash. I've followed all directions. I put detergent (liquid) in prior to clothes, I loosely pile clothes in the tub and carefully measure detergent. I am using warm water. I am not over loading. however, I am ready to return this washer and get a traditional water hog top load.

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I've had the same problem with a Cabrio I purchased in May 2010. I've been "experimenting" ever since and after contacting Whirlpool, and setting up service calls (2 different companies), I was told it was operating as designed. I contacted executives in Benton Harbor, and the BBB, and they agreed to swap the machine. I'm having the same problem with the new one. If I use the "normal" cycle for a load of dark clothes, the residue that is left requires at least one, and usually two, extra rinses. That's hardly energy efficient!!! Customer Service called yesterday and asked if I wanted another service call. I don't think that would make a difference; it just appears to be a poor design. All I can do is use different cycles and less than a full load and hope for the best.

Posted on Jan 12, 2011

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