Question about Dolphin Maytronics Diagnostic Robot Cleaner

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The dolphin maytronics does not climb the wall

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  • Dolphin Master
  • 1,378 Answers

Thank you for posting your question here on Fixya.com.


Several possibilities to consider...

How old is the filter bag and is it clean?
Older bags or bags not thoroughly cleaned can resist water passing thru them to the point there is not enough downward pressure to allow the unit to 'bite' the pool surface and climb.

How worn are the brushes and tracks?
Worn brushes and tracks will slip once worn enough. Replacing them could fix the problem.

Is it trying to climb or does the unit start up the wall and immediately reverse?
If your motor has been replaced new style motors spend far less time climbing assuming most debris will instead be found on the pool floor. If it has not been recently replaced the program within the motor may be failing.

What is the condition of the pool?
Low water temperatures and/or algae can cause the unit to slip in place and as a result it will not climb. Eventually it will scrub enough to gain traction and will slowly progress up the wall. For temperatures below 70 degrees the unit will find in more and more difficult to climb the lower the temperature.

What material is the pool surface?
Some linered pools and fiberglass pools require climbing rings in the brushes. Do you have those? If so, what condition are they in? Worn rings or missing rings will prevent climbing those and other smooth pool finishes.

For more troubleshooting tips try our site at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin. You can also check the manufacturer's site at www.maytronicsus.com.


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!

Posted on Dec 31, 2010

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Posted on Jan 02, 2017

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Goes to wall and turns itself over. It is clean.


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My Dolphin pool cleaner runs fine along the bottom of the pool but will stop and shut down when it ties to climb the side of the pool. If I move it away from the wall it will run around until it moves to...


The control board inside the motor pack is failing as the sensor for the units orientation is included on that board. The only way to fix it is a new motor pack. For additional information on repair parts or sending it in for service please contact Maytronics at www.maytronicsus.com or us thru www.arrowpools.net.

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Need instruction manual for dolphin unit - the dolphin unit climbs walls but doesnt clean the bottom of the inground pool


If you need one for the dynamic model it is here.

Of not pick your model from the list and go to more info...from there you can select the manual.

You can also explore the Maytronics website for additional info or try our FAQ section at www.arrowpools.net.

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Contact Maytronics, manufacturer of the Dolphin cleaners, for troubleshooting assistance and referrals to regional service centers directly at www.maytronicsus.com or 1-888-DOLPHIN.

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Wont climb wall


Thank you for posting your question here on Fixya.com.


Several possibilities to consider...

How old is the filter bag and is it clean?
Older bags or bags not thoroughly cleaned can resist water passing thru them to the point there is not enough downward pressure to allow the unit to 'bite' the pool surface and climb.

How worn are the brushes and tracks?
Worn brushes and tracks will slip once worn enough. Replacing them could fix the problem.

Is it trying to climb or does the unit start up the wall and immediately reverse?
If your motor has been replaced new style motors spend far less time climbing assuming most debris will instead be found on the pool floor. If it has not been recently replaced the program within the motor may be failing.

What is the condition of the pool?
Low water temperatures and/or algae can cause the unit to slip in place and as a result it will not climb. Eventually it will scrub enough to gain traction and will slowly progress up the wall. For temperatures below 70 degrees the unit will find in more and more difficult to climb the lower the temperature.

What material is the pool surface?
Some linered pools and fiberglass pools require climbing rings in the brushes. Do you have those? If so, what condition are they in? Worn rings or missing rings will prevent climbing those and other smooth pool finishes.

For more troubleshooting tips try our site at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin. You can also check the manufacturer's site at www.maytronicsus.com.


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!

Nov 23, 2010 | Dolphin Maytronics Advantage

1 Answer

My dolphin begins to work, then stops. What could


There are several problems that could make these automatic pool cleaners fail to climb the walls. The cleaner could be too heavy. Empty and wash the filter bag and add floats if necessary. Make sure there is no water in the handle and that the brushes arent worn. If the cleaner is too light, add weights. If there are excessive amounts of algae on the wall, you will need to brush the walls first. The algae can prevent the cleaner from climbing. Make sure that the temp is at least 65 degrees in the pool. Make sure there is nothing caught in the impeller.

Jun 14, 2010 | Dolphin Maytronics Advantage

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Robot not climbing walls, is vinyl pool too slippery?


Yes...a set of climbing rings will probably need to be installed. To have it done under 'warranty' for a newly purchased unit contact Maytronics directly or use our dolphin serice button found at www.arrowpools.net.

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My cleaner stops after a short time, despite being cleaned and checked out... sometimes it goes part-way up the wall, falls on its side and stops. Can it be reprogrammed to not do this?


Thank you for posting your question here on Fixya.com.

No, it can not be programmed. It is likely the impeller motor is failing and when it shuts off while the unit is climbing it will 'fall' off the wall. For a repair inspection you can take it or ship it to one of Maytronics’ service centers (we are the Midwest one). Try Maytronics direct at www.maytronicsus.com or use the dolphin service button along the bottom of our page at www.arrowpools.net.

If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!

John

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Download a manual for the Dolphin Diagnostic Advantage?


Found mauals on the Maytronics site.........Thanks for being there, though!!

Jul 09, 2009 | Dolphin Maytronics Advantage

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Dolphin will not climb up walls.


What is you pool surface? It may need climbing rings to assist it on 'slick' surfaces like fiberglass.

Try moving the location of where you set the power supply from use to use to allow it's cleaning patterns to shift around for better coverage.

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