Question about HP Office Equipment & Supplies
you can solve problem by purchasing a cleaning compound designed to clean printer rollers, and then cleaning printer as per the directions. I think that some of the print paper leaves some sort of residue on the rollers that prevents them from picking up the sheet, thus deluding the printer into thinking that it is out of paper.
or you can get help from this video http://www.youtube.com/watch?v=9cCC0cCmBs8
Hope this helps, if so do appreciate my effort by rating the solution Good Luck, Cmptrlink
Posted on Dec 31, 2010
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Posted on Jan 02, 2017
pull cassette out and look inside the cassette bay on the left side. there is a white gear that lifts up your paper. that might have come unseated. make sure its seated in right by pushing it back in. last but not least, make sure you don't have your rear paper stopper in cassette pushing paper too hard against the front of cassette preventing paper from raising up.
Posted on Mar 27, 2009
i think the printer has 2 trays, one down and the other one on top from where you insert the paper. load the paper there as well. if there is only one tray then check the paper sensor in the bottom, if the paper end sensor comes out of position then it will not detect the paper.
Posted on Jan 06, 2011
The Paper Jam message may appear on the display if the Brother machine is not feeding paper correctly, paper scraps stucked or the paper is not loaded properly in the paper tray, the jam clear cover located in the back of the machine, is not installed properly or the PE Actuator is missing or damaged.
Please visit the link provided below to resolve the issue step by step :
Posted on Jun 20, 2011
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