TracFone Wireless, Inc. Unlocking Policy
TracFone is working with manufacturers of mobile wireless devices to pursue secure solutions which would allow for unlocking of devices without jeopardizing the security of those devices. TracFone will use commercially reasonable efforts to ensure that mobile wireless devices are capable of being unlocked domestically without compromising TracFone's ability to protect against unlawful distribution and use of such devices and without impeding TracFone's ability to protect its intellectual property. It will continue to keep the FCC apprised of these efforts on a quarterly basis. Once it achieves this capability with any given device, TracFone will permit its prepaid customers, upon request, to unlock such devices one year after initial activation, consistent with reasonable time, payment, or usage requirements. Currently, TracFone offers a Bring Your Own Phone program which enables consumers to utilize their own wireless devices, including unlocked devices, with TracFone's prepaid service.
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Troubleshooting / SIM Card
Q. What should I do if my phone displays "Enter PUK code"?
A. The "Enter PUK code" message means that the SIM card is blocked. Please call our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) so that a representative can assist you with unlocking the SIM card.
Q. What should I do if my phone displays "Insert SIM"?
A. Please insert the SIM card into the back of your phone or make sure that the SIM card was properly inserted.
Q. What should I do if my phone displays "SIM Card Rejected"?
A. This message appears when a SIM card from another phone is used. Please make sure to insert the original NET10 SIM card included in the phone package.
Q. What should I do if my phone displays "SIM Blocked"?
A. The SIM Blocked message means you attempted to change the settings on the SIM card too many times. Please call our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) so that a representative can assist you with unblocking the SIM card.
Q. Why does my phone display "No service" or "Unregistered SIM"?
A. When your NET10 phone is turned on, you may receive this message because your phone has not yet been Activated. Disregard this message. It will disappear once your phone is active.
Q. Why does my phone display "SIM card registration failed"?
A. When your NET10 phone is turned on, you may receive the message "SIM card registration failed" because your phone has not yet been Activated. Disregard this message and clear the display by pressing the navigation key, which is the button below the display.