Question about Rival SCV702 Slow Cooker
Same thing for me...I have purchased 2 of the exact same crock pots and both have cracked on me...and I rarely use them....I called customer service for the first one but unfortunately for me there were not in stock...a year later they were still not in stock....ready to report this to consumer affairs...
Posted on Jul 16, 2013
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Posted on Jan 02, 2017
I have had mine ONLY TWO MONTHS and picked up the lid, handle came off and lid shattered into a million pieces. Didn't know there was a one year warranty, so now I have to spend hours looking for the receipt (I still have the box) or GO BUY A DIFFERENT BRAND. This is definitely a safety issue.
Posted on Jan 16, 2008
OKAY...I'll help you figure this out
Rival doesn't even acknowledge that model number (3154) in their replacement parts. Makes me think we either have the wrong model # or the wrong manufacturer OR more likely we are missing a few of the prefix letters to the model number.
Please double check and make sure you are looking in the right place for it...here's a pic on Rival's website on where to look on the crockpot: http://www.crock-pot.com/CustomerService.aspx?id=rpt
If you are certain it's a Rival and the number is "3154" then call their customer support # at 1-800-323-9519.
If you discover the model number does have a few prefix letters, be sure to enter that on their search page (which is the same link I posted above.)
Not sure what the replacement part will cost but for $35 you can get a used 3154 with lid on ebay: here (that kinda proves there is such a model - so you may have to call Rival at the number listed above.
If this solves it for ya, please let me know by rating this answer. If not let me know. :-)
Posted on Mar 29, 2009
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