Question about Advent Netbook

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I have an Advent 7113 laptop & suddenly it is asking for a password in a blue box on a black screen. We have not set a password.

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It is likely that you have been infected or hacked. Please follow all of the following instructions(If for any reason,you cannot, please get back to me.):

Try the password admin. If you do get in, please go immediately to Start
Control Panel
Users
Once you are looking at the users that are set up for your computer, you need to look for a user that you did not set up. See if you can delete the unauthorized user. Try to delete any unauthorized user that you see. Set up anew administrative user for yourself if possible and write down the name and password.
Be careful here and do not delete the only account you have set up.

If you get in, run an update of your virus control and then run a 'quick' scan.

If you do not get in, use safe mode. If you do not know how to access safe mode, please follow these instructions to continue:


To get into Safe Mode with Networking, tap F8 right at Power On / Startup, and use UP arrow key to get to Safe Mode with Networking from list of options, then hit ENTER.


Go to this link, read the page and install the free software


http://www.malwarebytes.org


and install the free software to detect malware on your system.

After it is installed:


Open Malwarebytes . Update Tab . get the latest updates.

Use Perform quick scan option to scan your computer for malware.

This scan may take a while.


When it is finished click on the Show Results tab.


A screen showing all the malware that the program found will be shown

Click on the remove selected to remove all of the malware. Your PC may need to reboot during this process. Allow it to do so.


When the program is finished follow all instructions and then close the program.

Next go to this link and download and install the free software Spybot S & D.
http://www.safer-networking.org/en/download/


Follow all instructions after running the scan.

Check for unauthorized Users again.

Reboot your computer. If you still cannot get into operating mode, please get back to me.

Posted on Dec 31, 2010

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Posted on Jan 02, 2017

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Mike @ compurepair.

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