Question about HP Office Equipment & Supplies
Ensure that you remoove sticker before incert catridge
Posted on Jul 08, 2008
Chick the driver and the lpt or usb cable ports
Posted on Jul 08, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
SOURCE: printer does not make black
Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.
After about a minute or so the printer will ask you to do a calibration.
Insert a paper and press start.
Scan the calibration sheet.
After that, in the menu, do a printhead clean.
Do one basic and one deep.
Print a demo sheet to see if anything has changed.
If the picture looks better, continue to do cleans.
In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead.
The whole process is short and free.
The number for Kodak AiO Support is 1 800 421 6699.
Posted on Aug 26, 2008
I was getting this same VERY unhelpful error and the only thing that solved it for me was to buy another genuine HP black cartridge (350XL). As soon as I put it in, it cleared the error and sprang to life. As a matter of interest, before this happened, the HP Toolbox utility was also saying that the old cartridge was nearly empty. So why on earth doesn't the printer tell you the same thing??? Come on HP - get your firmware sorted. Disappointed.
Posted on Nov 26, 2009
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