Question about LG W2361V-PF 23 in. Widescreen LCD Monitor

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I just bought the LG W2361 i've connected it to my computer via a hdmi cable and have plugged my headphones into the correct slot in the bottom of the monitor, i've tried turning up the volume using the controls on the side but still cant hear anything :s

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Posted on Jan 02, 2017

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SOURCE: Low volume on LG HDTV

I encountered the same thing using the HDMI interface on my new TWC cable box (Motorola DCX-3200). After a little bit of research, I finally fixed it by changing the digital audio mode in the cable box using this procedure:

1. Be sure the TV is on and connected to the cable box.
2. Using the cable box remote turn power OFF.
3. Immediately press the MENU key on the remote. The USER SETTINGS menu should appear on the TV screen.
4. Select the ADDITIONAL HDMI SETTINGS >>> menu item.
5. The ADDITIONAL HDMI SETTINGS menu will appear.
6. Scroll to the AUDIO OUTPUT item and select this.
7. Change the setting from AUTO to L-PCM.
8. Return to the main page
9. Using the remote, cycle power OFF.
10. When the cable box is turned on again, you should be good to go.

I realize these instructions are specific to the DCX-3200, but there may be a similar setup option available in your cable box as well.

The problem here is that the cable box is by default configured to use Dolby Digital audio, which requires an additional 10dB of headroom to deal with the boosted LFE channel. If the cable operator hasn't taken pains to set the system up correctly (and most haven't, apparently), the digital audio level sent on the HDMI interface will be approximately 11dB down from normal analog line levels on the HDTV channels. Changing to straight linear PCM sets the TV receiver audio level on the HDTV channels to match the levels on the non-HD channels.

The only problem with this fix is that if you intend to feed a Home Theater receiver that uses Dolby Digital processing with the cable box output you will lose the Dolby encoding feature and be forced into straight 2-channel stereo. For a simple installation like mine where I'm just feeding the TV, this fix works fine. If you have a more complex setup that takes advantage of Dolby Digital features (when it's available in program material), you may have to live with the problem.

For a technical reference on why this happens, see http://www.megahz.com/specimages/Dolby/LM100%20Cable%20App%20Note%2011-05.pdf

Hope this is useful.

Posted on May 22, 2009

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stonephoenix
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SOURCE: Tv to DVD

If you know it isn't the component at the other end of the HDMI cable, then the TV likely needs to be repaired. There are only a couple of HDMI issues that can be addressed with any type of in-home troubleshooting. To be sure, call LG tech support at 800-243-0000. If there is anything that can be done without having the unit repaired, they will be able to tell you what that is.

I hope I've provided you useful assistance and that this information allows you to make an informed decision as to how to proceed from here. Please be sure to vote on my response. I hope I've earned a good rating from you today.

Please post a comment if you need additional assistance so that I can help you further.

Posted on Aug 04, 2009

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