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Try to send a fax and the transmission fails due to problem with phone line. There is no problem, now what?

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How do you know it is due to the phone line that it fails.???? You give no make or model so....
Try sending from another location, your home, some-one elses home etc,... and try sending to another number...maybe thats the problem,... at the moment your question is very "general" and not enough specifics.

Posted on Jan 01, 2011

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ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

1 Answer

I am getting an error code 344 when trying to fax from my hp officejet 4500. It is brand new so the current drivers have been loaded. I did a fax test and it came back with all things passed. WHen i...


  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.


Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Click here for instructions on enabling and disabling ECM (c00060802) (in English).
  • Try sending at a lower transmission speed.

Oct 27, 2010 | HP OfficeJet V40 All-In-One InkJet Printer

1 Answer

I need assistance with fax error codes # 322 and # 358. What do they mean?


Error code 322- There was a communication error with the receiving fax machine due to poor telephone line conditions.
Solution
Set the receiving machine to receive at a slower transmission speed
If the session fails after sending several pages of a large document, resend the document as several smaller documents.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error code 358--
The remote user pressed the Stop key,
The remote machine encountered a system problem such as no paper or a paper jam.
Try
Configure the local fax machine to use a slower reception speed.
Disable ECM mode on your machine.
Try sending a fax to another location.

Mar 03, 2010 | HP Officejet Pro L7680 All-In-One Printer

4 Answers

Error code 345


The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted.

Number of possible causes, check the phone line, try a different fax number for a start. Is there other fax machines in the office on the same line

Sep 09, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Fax will not send on HP 5610v All in One


their could be many reasons your fax machine is doing this but I'm going say with the information given that you may have a bad phone cable or no connection at all. also if your fax is not on a dedicated line someone could be using that line or simply picking up a phone on the same line before you fax will cause you your fax to fail. I hope this has been of some help... please don't forget to rate

Jul 23, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Error 350


Error 350 means...
The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.
OR
The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
OR
The remote user has pressed the Stop key while the reception was in progress.
OR
Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Try this solution...
*Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
*Disable ECM. Errors may still occur, and may result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved. (To turn off the ECM, simply press the setup button on the pritner, use the right arrow and select advance fax setup on the options. Press ok under advance fax setup. Use the right arrow and select Error Correction Mode. Press ok and select Off.)
*Try sending at a lower transmission speed. (To lower the transmission speed. Press the setup button, go to advance fax setup. under advance fax setup, look for Fax speed. change the fax speed to slow)

After you have done the T/S, try sending a fax again.
Hope this would resolved your issue.

Aug 26, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Printer error


error message 345

The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.

OR

The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.

OR

The remote user has pressed the Stop key while the reception was in progress.

OR

Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

*Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

*Disable ECM. Errors may still occur, and may result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved.


*Try sending at a lower transmission speed.

Dec 05, 2007 | HP OfficeJet 6110 All-In-One InkJet...

3 Answers

I have trouble faxing over my voip line


SOUNDS AS IF YOUR PHONE LINE IS THE PROBLEM. LAWRENCE

Sep 25, 2007 | Brother FAX-8360P Plain Paper Laser

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