Question about Clarity C4230 Cordless Phone

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I have a Clarity C4230. Phone was working fine but then the handset stated "no line" and phone has no dial tone. My DSL is working so it can't be the phone company. I unplugged the line from the base, waited 5 minutes, replugged it, then waited 20 minutes for the handset to re-charge in the base. "No line" disappeared but there is still no dial tone. The battery icon on the handset shows that it is trying to recharge but never shows a solid charge and there continues to have no dial tone. HELP!

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Posted on Jan 02, 2017

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SOURCE: No dial tone in Clarity C4230 setup

if you can get dial tone with another phone, look into manual for any instructions, usually a toll free number for help. ( BEST ) otherwise take phone back for exchange. may be problem in the board.

Posted on Apr 16, 2009

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1 Answer

No line displayed on handset. No dialling tone. Unable to make or receive calls.


At the cost of asking the obvious, please check phone line connection to the wall and the phone. Sometimes a minor disconnect can lose you dialing tone. If the phone company says line is good, try other phone jacks to see if you get dial tone.

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A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
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  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
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  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
Problem still exists If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

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1 Answer

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are you using dsl broadband this could interfere . Type of signalling may be a problem. If multi tone or decadic on phone line does not match phone settings but I would expect you hear dial tone. do you have cable plugged into a phone socket it could be a internet rj45 socket.They look the same at the wall especially in an office environment.

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I can't get dial tone either. Let me know if you find a solution please.

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Call your ip internet provider ATT etc.
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if you can get dial tone with another phone, look into manual for any instructions, usually a toll free number for help. ( BEST ) otherwise take phone back for exchange. may be problem in the board.

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it sounds like you may not have any dial tone. the hiss [white noise] you are hearing is from the dsl modem.try plugging a regular corded phone into the jack to check for dial tone.if there is none,call your phone company.also try plugging the fax machine into another jack where you know there is dial tone.
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