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Re: How do I do it?
If you have recovery disk start the computer with recovery cd inside and boot from cd. On some older models you have to press C to boot from cd. If you still have the toshiba recovery tool in toshiba tools under windows start menu, you can start the procedure from there. If you do not have the recovery disk you can either buy one from Toshiba ($40), or setup system using a generic Windows setup disk. Using a Windows setup cd you will need a valid licence number, and you will need to download and install device drivers manually after installing the system.
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I would check and make sure my old antivirus was completely removed from the laptop before going any further after that I would contact customer support for your anti virus and check with them. If it was a no name brand or from a pop up you maybe have just paid for a virus pretending to be an antivirus and in that case you will have to completly wipe your hard drive and re install windows.
Have you reloaded your laptop's operating system, as well as all drivers for other parts of your computer, like Wireless and CD/DVD driver? Did the computer actually have a virus? Viruses best removed with antivirus software before wiping the entire Hard Drive. Let me know if this is not helpful ... email@example.com
Sounds like you get a virus. If possible back up your data. Format your hard drive and reload your operating system. Load and run anti-virus. Load data and applications. Run anti-virus again. That will leave you will a clean hard drive.
Unfortunately, the only way I've found to be completely rid a machine of this is to wipe the hard drive and reload the operating system. This is an advertisement virus and this particular bug leaves several sleepers that lie inactive making it near impossible for any antivirus to find them. Once you get rid of the active virus, one or two, but not all of the sleepers will activate leaving several more hidden and inactive, and what makes it even harder to "get rid of" is that it hides the sleepers in file that your antivirus normally doesn't check on a regular basis, ie... picture files, music, screen savers, etc.. It will also hide them in registry files, so doing a system repair won't work either.