Question about KitchenAid KP2671 Professional 6 Series Stand Mixer

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Hello. I just purchased my Kitchen Aid Professional 550 HD last Sunday from Costco. I've used it four times and tonight we noticed that the two thin rings (one black) just above the beater shaft are out of their place. The black one looks like it will fit into a groove on the shaft, but it is tightly lower than the groove.....a very thin washer sits loosly above it. We can't budge the black piece.

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What I think you are describing is the snap ring (black) which you cannot move and the washer controlling the up thrust of the mixer. The black snap ring is usually a tight fit into the groove on the shaft and shouldn't move. The washer right above it is required to be there enabling the mixer to used with a spiral dough hook. The spiral dough hooks cause upwards pressure on the gear train that does not exist using a c-type dough hook. I think you mixer is fine............leave it alone, that's the way it was designed.

Posted on Jan 14, 2011

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Posted on Jan 02, 2017

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