Question about Jenn-Air JCD2389G Side by Side Refrigerator

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The Filter light (red) is displayed. The temperature has dropped significantly in both the freezer and the refrigerator.

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  • t_mccaule695 Dec 31, 2010

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What is the current tempretures in both your freezer and refrigerator? is your unit in the defrost mode at this time it lasts about 8 minutes let me explain the defrost function first The coils inside the freezer are the only part inside the whole refrigerator that "get cold". They need to stay free from excess frost build up so that air can pass through the coils and reach the refrigerator section of your refrigerator. Every eight hours or so, depending on the type of defrost timer or control you have, the compressor and fans will shut off and the machine will go into defrost mode. When the refrigerator is in defrost there is a heater that is tied into the evaporator coils inside the freezer that comes on. This heater is behind the rear panel inside the freezer where the evaporator coils are located. It melts the frost that has accumulated over the course of time. After about thirty minutes the machine comes out of defrost and goes back to normal operation.
Now the air can continue to pass through the coils and keep the freezer frozen and the refrigerator cool and everybody is happy. On the other hand if your unit is continueing to get warmer here is what happens when you have a malfunction in the defrost cycle

  • Air cannot circulate from the freezer(where the cold happens basically) to the fresh food section.
  • Your refrigerator will run constantly to try to cool the fresh food section. This will develop a new set of problems with your refrigerator. More on that later....
  • Excess frost builds up within the coils inside the freezer. This is what is blocking the air flow to the fresh food section
  • Usually you will notice the icemaker will stop making ice. Poor air flow and not quite cold enough temperatures in the freezer cause this
  • Water will not come through the dispenser on the door. Cold air settles, the water resovoir will freeze.
  • Compressor may overheat and shut off. This is when you hear, click, click, click. Not good
  • Ice Cream in the Freezer will start to get soft. That's really not that bad. lol take two thermometers in put one in each the freezer and the refrigerator if both the freezer and the fridge are around 50 degrees then you wouldnt have a defrost problem instead you would have a compressor problem another way of quickly finding out if your do have a defrost problem is remove the rear panel inside the freezer if you see any ice up then you have a defrost problem if not then it would be compressor based and you would have to call a technician unless it was like the start relay on the compressor or the fan was not running on the compressor if you have any further questions message me back and please remember when our chat is concluded to rank how this opinion has helped in your appliance situation Thanks again
  • Rick

Posted on Dec 31, 2010

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Posted on Jan 02, 2017

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Self Diagnostics

To enter Self Diagnostic mode, both temperature control panel displays must be illuminated. A display can be illuminated by pressing an adjacent temperature adjustment button. When both displays are illuminated, set the freezer and refrigerator temperature settings to 5. Simultaneously press and hold all 4 temperature adjustment buttons for approximately 3 seconds. A flashing 0 in the refrigerator and freezer displays will indicate that the refrigerator is in Self Diagnostic mode.

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For temperature control panels with single-digit displays, the COLDER temperature adjustment button will increment the numbers up and the WARMER temperature adjustment button will increment the numbers down. Use the freezer temperature adjustment buttons to enter the test code number in the freezer display. Use the refrigerator temperature adjustment buttons to enter the test code number in the refrigerator display. When a test code has been entered, the displays will flash to confirm the test. Press the HOLD button for 3 seconds to begin the test.

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