Question about Finis Swi MP3 Player

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My swimp3 is not being recognized by my computer. what's going on?

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Had the same problem , tried all the above, no joy, told it may be a usb lead problem, changed three leads, still nothing, last resort squirted WD40 onto connections, left for 30 mins to soak, blow dried with hairdryer RESULT, now working fine. Can only think dust or sand/salt from sea blocking a connection

Posted on Nov 26, 2016

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This is due to two reasons
1.Driver problem: You need to put the CD which you've got along with the player and you need to install the USB driver. Restart the computer. Now connect your player with the computer.
2.Player problem: If the player is not connected even after installing the driver, then that is player problem. Now reset your player and again try to connect. Even after these steps your player is not connected, contact support.

Cheers, The K.

Posted on Dec 31, 2010


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Posted on Jan 02, 2017

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SOURCE: SwiMP3 was not safely removed and now it is not recognized

Make sure the USB connection between the computer and device itself is not loose. You may also want to try different USB ports to help the computer recognize the device.

Posted on May 04, 2010

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How do you fix a Finis swimp3 1 gb not recognized by the computer

There are a couple reason why a SwiMp3 1g will stop recognizing on your computer. Below are some things to look for and tips to try to get your unit working correctly again.
First, pull the cap of the USB and check if there are any signs of corrosion occurring on connection. If so, it is easily removed and prevented from happening again. Once the corrosion is safely removed off the USB your unit will recognize in your computer and charge correctly again.To remove corrosion try running HOT water over the USB. Scrub with a toothbrush, pick with your nail or a butter knife ect. Also, if the hot water does not work you can also try rubbing alcohol. Once most of the corrosion is off, the unit should charge and connect properly.Corrosion is actually caused from moisture and chlorine not the actual water so a way to prevent corrosion from happening again is to run fresh water over the USB and pat dry after each swim.
If the SwiMp3 is a 2g (yellow and black) contact Finis technical support for the firmware links and instructions to fix this issue. Also, you can visit and create a support ticket regards to your product or review walk-through tips on the product. Thank you,
Finis Customer Service

Apr 27, 2012 | Audio Players & Recorders

2 Answers

My computer do not recognize my swimp3

hi MIke my computer does not recognize my swimp3 surf. Can you help me

Feb 24, 2011 | Finis SwiMP3 Surf MP3 Player

1 Answer

I charged my swimP3 but it won't turn on when disconnected from the computer.

The Swimp3 Player does need to be charged for at least 3 hours for the best experience. Here are some tips that could help solve your problem:

Problem: The player doesn't turn on.

Suggestion: Charge the battery in the player for at least three hours, this will allow it to fully charge. You can charge it by plugging it into the USB port on your computer or by using a USB wall charger (sold separately). If you do choose to use a computer to charge it, be sure your computer is turned on. If there is no power to the computer, then no power is going to the USB port to charge the Swimp3 player.

Additional Tip: The charging answers are in the Green Indicator Light.

If the green light is flashing off and on, then your SwiMP3 player is charging

If the light is solid green, the SwiMP3 player is fully charged

If you have no green light - then it is not receiving a charge - check the connection, make sure its plugged in properly, or check to see that there is power from the computer or USB wall charger.

Problem: I have charged my player, the light is solid green, but no music plays.

Suggestion 1: Have you loaded music onto the player? Try adding a few mp3 or wma files and test it again.

Suggestion 2: If the power is on, you loaded music, clicked the Play button and no music comes out, press and hold the RESET button for 4 seconds. It's kind of like rebooting your computer when it crashes. Many times a simple reset clears up any challenges.

If that doesn't work, then it could be the

* volume

* incompatible files or

* folders

Volume: On some units the factory volume setting is very low.

Solution: Try turning up the volume by pressing and holding the "+" PLUS button. If you click the "+" button it changes the song, pressing and holding the button will actually control the volume. And if its too loud, press and hold the "-" MINUS button to bring the volume back down.

Incompatible Music Files: If you have loaded a music file that is not compatible, it simply won't play. The SwiMP3 player works with mp3 or wma files, but not aac (like from iTunes).

Solution: Remove the incompatible files. Convert your other music files to mp3 or wma, and if you are importing your songs direct from itunes, you'll need to convert them to mp3s first.

Incompatible NON-Music Files: An MP3 player is similar to a Thumb Drive or Flash Drive because it can hold any kind of file that will fit in the drive's capacity. However, if you have loaded an incompatible file - including JPEGs, Cover Art, Word Docs, anything that is not an MP3 or WMA file, the player simply can't translate it into music.

Solution: Remove the incompatible files, leaving only your mp3 or wma files in your root directory.

Folders: The mp3 player is not able to open folders and play music files stored inside, to the Swimp3 player the folder is simply an un-playable file.

Solution: Open the folders, move or copy the music files into the root directory (remember, mp3 or wma - not aac), then delete the folders.

Authorized Finis Dealer
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May 21, 2010 | Finis Swi MP3 Player

1 Answer

Finis SwimP3 charging but not listed on removable disk drive.


Generally the computer should recognize the Swimp3 Player just like it would a flash drive or thumb drive. Remove the drive from your USB Port, press and hold the RESET button for 4 seconds and then try again.

That will usually clear up any hiccups you're having with the swimp3 player.

Plug it back in and look in My Computer again. On my Windows PC with XP it pops up and asks what I want to do with the drive.

After Resetting, you may also want to try it on a second computer to see if it is recognized. If it isn't working then, it could be the electronics, and your gift giver can check with the place where it was purchased.

I hope this helps.

Swimp3 by Finis Dealer

May 09, 2010 | Finis Swi MP3 Player

2 Answers

After I have used my swimp3 (fully charged) once it is no longer charged the next day and I have to recharge it. why does it die after only one use - am I not turning it off properly? Thanks Suzi


Depending on which model Swimp3 you have, the battery life may vary. At the most you should expect about 6 hours of play time before it needs to recharge.

One mistake we have had customers make is they plug it in to the computer to recharge, but then cut off the power to the computer. If you are using the computer to recharge your Swimp3 Player you will have to leave the computer power on.

Once you disconnect it you will have to press and hold the power button for 3 seconds, the green light will flash fast 3 times and then turn off. If the light is still on, the player is not off.

An alternative option would be to use a USB Wall Charger to charge the Swimp3. If you swim daily, its an easy thing to just pop it in the charger before you go to sleep (just make sure it is dry before you plug it in).

If you find this solution doesn't work, you may want to try resetting the player by pressing and holding the RESET button.

I hope this helps with your Swimp3.

Good Luck

Authorized Swimp3 Dealer

Apr 18, 2010 | Finis Swi MP3 Player

1 Answer

SwimP3 player does nothing

Seems as though the battery has died. This happens sometimes if you let the battery go dead flat. I have a theory that the charging circuit in the player will not supply the extra current drawn by a dead flat battery. Remove and rechage the battery and place it on another charger, or if this doesn't work, fit a new battery.

Apr 08, 2010 | Finis Swi MP3 Player

2 Answers

SwiMP3 was not safely removed and now it is not recognized

Turn off CPU, Unplug Power cable, And all usb devices, let it sit for about 20mins. Plug it all back in. Turn on the CPU! Also make sure if your device requires "DRIVERS" or if you have a CD download and install that before anything.

Jun 12, 2009 | Finis Swi MP3 Player

1 Answer

Got to help with computer

  1. Connect the USB cable to the back side of the device
  2. Connection the USB side of the cable into the USB port on your computer
  3. If you are using a Windows PC, you can locate your swimp3 drive in 'My Computer'
  4. If you are using a MAC, you will see a new icon appear on your desktop 'NO NAME'
  5. If you have MP3s on your computer you can drag and drop files onto your swimp3 drive
Once you have all the songs loaded onto your device, eject your device and enjoy listening to music underwater.

Dec 21, 2008 | Finis Swi MP3 Player

1 Answer

USB connector problem

It shouldn't be a problem. Check the SwimP3 V2 FAQ website. It says:

Q: The cap that covers the USB port on my SwiMP3 came off during my swim, will this damage my player? A: No, the SwiMP3's USB port is completely waterproof, the cap is there to keep the USB port generally dry so you wont have to dry it by hand before connecting it to your computer.

Oct 30, 2008 | Finis Swi MP3 Player

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