Cd was broken while taking out of package DC1130

take a picture of the broken cd if it is visible in the package. then send it back, email the supplier the pics you've taken as proof.

Does it say on the package that the software is included in the box,if so take it back.

you can try to use a cleaning CD. It is a special package you can find in all electronics shops. If after that still doesn't work, you can go to your vendor if you still have warranty, else, change the drive. it ain't much you can do to fix a broken CD-DVD drive.

I'm assuming you're talking about the CD key you got with your operating system. If the seal wasn't broken when you purchased it, and the CD-key still didn't work, you can return the complete package to the retailer where you purchased it for an exchange or an in-store credit. But keep in mind that a lot of stores have no-refund policies for computer software with open packaging.

Go to www.hp.com/#support

Microboards' New DX-1 Disc Publisher to Ship Microboards’ New Print & Burn DVD/CD Duplicator Ships

Industrial quality of DX-2 and Print Factory in a Compact Package with the DX-1
Chanhassen, MN, August 17, 2004 —Microboards is shipping a new disc creation system (MSRP $2,995) with a high-speed DVD/CD recorder and industrial printing technology from HP to give users professional publishing in a petit package. Combined with custom label design and recording software, the system makes in-house disc creation easy and inexpensive.
Microboards' New DX-1 Disc Publisher to Ship Microboards’ New Print & Burn DVD/CD Duplicator Ships

Industrial quality of DX-2 and Print Factory in a Compact Package with the DX-1
Chanhassen, MN, August 17, 2004 —Microboards is shipping a new disc creation system (MSRP $2,995) with a high-speed DVD/CD recorder and industrial printing technology from HP to give users professional publishing in a petit package. Combined with custom label design and recording software, the system makes in-house disc creation easy and inexpensive.

Microboards' New DX-1 Disc Publisher to Ship Microboards’ New Print & Burn DVD/CD Duplicator Ships

Industrial quality of DX-2 and Print Factory in a Compact Package with the DX-1
Chanhassen, MN, August 17, 2004 —Microboards is shipping a new disc creation system (MSRP $2,995) with a high-speed DVD/CD recorder and industrial printing technology from HP to give users professional publishing in a petit package. Combined with custom label design and recording software, the system makes in-house disc creation easy and inexpensive.

You've got an expensive unit (see below for Press Release), with a built-in CD/DVD reader/writer.
Given that your unit could be six years old, it's possible that the reader/writer has "died".

It seems to be a "stand-alone" unit -- not something that requires either Mac OSx or Windows XP/Vista/7 to operate.

I'm guessing that _ANY_ IDE (not 'SATA') HP-brand reader/writer, provided that it has a "LightScribe" capability, could be purchased, and could be inserted to replace the "dead" reader/writer. For about $100, it's worthwhile to try this "substitution" to revive your unit.
____________________________

Microboards' New DX-1 Disc Publisher to Ship
Microboards’ New Print & Burn DVD/CD Duplicator Ships

Industrial quality of DX-2 and Print Factory in a Compact Package with the DX-1

Chanhassen, MN, August 17, 2004 — Microboards is shipping a new disc creation system (MSRP $2,995) with a high-speed DVD/CD recorder and industrial printing technology from HP to give users professional publishing in a petit package. Combined with custom label design and recording software, the system makes in-house disc creation easy and inexpensive.

http://vivitar.com/products#Digital Cameras/23/236/Software Download

And yes, it is bad packaging. Vivitar has started putting stickers on the packages warning that there is a CD inside.

try a CD or DVD from a different package to make sure your CDs were not defective,
try to use your cd on a fairly new pc, if it is seen as empty your dvd writer is broken and has to be replaced. it's cheap about 20$
You only need to take it out and see if it has a IDE(large) or SATA(smaller) connector to replace it with one that has the same connector.

If you input the manufacturer and part number on google you should be able to come up with a download for the software... Often the manufacturers website will provide such things.

Make sure that the CD-R you're using is a "Digital Audio" CD-R. The distinction is marked on the packaging and on the disc. The packaging usually says "Music CD-R." The JVC XL-R5010 won't take data discs to burn music.