Question about Innovage Shift3 MP3 Player

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I got my digital photo album keychain as a gift and it didnt come with a CD of any sort. so i downloaded the photoviewer off the internet. when i plug it in, it reads UDATING on the screen so i click on the photoviewer icon it says....Please plug in your Photo Viewer using the provided USB cable and make sure the device is in "UPDATE" mode. isnt it in update mode since it says updating on the screen??! how do i get it to work

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Having the same issue here. Did the same thing downloaded the software from www.mscustomercare.com And still not reading it right. The software comes on the viewer but can't communicate with it for some reason.

Posted on Jan 02, 2011

  • benniemoss65 Jun 09, 2011

    we downloaded the software and it kept saying update, update,after we could not get it to download our pictures, we realize this product do not work for us. it is not a good product.so we return it for a refund. very disappointed in this product.

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How does it work?


Hello
Send your Email ID to me by FixTa comment box. I've the user manual for your photoviewer. I can't send it to you by this site, as it does not allow me to upload PDF files by it. If you send your ID, i"ll send a copy of it to you by return mail. OK.

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Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
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Digital Foci - Pocket Album software
(While these are different digital photo products, the transfer software appears to be same as the Innovate software)

The software should be installed before you plug in the keychain into your USB port.

Software Issues:

Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

Device Issues:


Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.

Transferring images:
The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

Bad USB cables: Many people have reported that the supplied USB cable doesn't work. If you are having problems with charging or transferring images, first try another USB cable from a similar type device if you have one (many cameras have the same sized mini usb connectors)

Hope this helps someone!

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