Question about Microsoft Zune JS8-00001 Digital Media Player

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My 120 GB mp3 player got the code 5 error message and i resetted it by pushing in the back button while holding down on the control pad. Then i tryed re-sync it and it just died and now it won't even turn on with the charger plug in and all.

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  • troyp777 Dec 31, 2010

    Forgot to add.. The harddrive make's a clicking noise like it's stuck too!!

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  • 137 Answers

Hi,
Connect your player to the computer. Take a backup of all your mp3 songs, videos, ebooks, etc., Format your player(Quick Format is not recommended) Now load mp3 songs, videos, ebooks, etc., to your player. Start enjoying...

Cheers, The K.

Posted on Dec 31, 2010

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1 Answer

Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Wont turn on pressed the reset when it froze and now it wont go back on


Press the Power ON/OFF slide button.
To power ON, push Slide UP & hold for 5 sec's
To power OFF, push Slide UP & hold for 5 sec's

If no go,
Use the Stylus and push into Reset hole, at bottom of device.
(not on back side, but at the bottom, where there is a single hole.
Press and hold for a second or two, or until it turns off/on.

Pushing Slide DOWN, put's it HOLD mode (make sure the slide
switch is Not in the Down position) is probably in Hold mode?

I've had this problem before and finally realized that I was putting it in
the hold mode every time, by pushing the Slide Power button, down.
Instead of UP.

May 24, 2011 | Mach Speed T3000 MP3 Player

1 Answer

The usb connected icon that sits on bottom right of the task bar say its connected but may not work properly and windows starts making the default sound for connecting and unconnecting as the zune resets...


I would recommend you to hard reset the player using the instructions below:

WARNING: A hard reset will delete everything on your Zune.

  • Press and hold the back button
  • Press and hold up until it reboots
  • Depending on which Zune you have, immediately do one of the following:
  1. If you have a Zune 4 GB, Zune 8BG, or Zune 80GB, immediately press and hold the Back button Back at the same time as you press the right side of the Zune pad and the Play/Pause button. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
  2. If you have a Zune 30GB, immediately press and hold the Back button Back at the same time that you press the right side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
I hope the above steps would help resolve the issue.

Please revert back for any more issues that you may face.

Regards

Anand

May 10, 2011 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the...


Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Jan 02, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Mi zune 120, modelo 1376, marca error "5", y que contacte el servicio de soporte, Como se soluciona eso?? MEx D.F. Bryan M


  1. Restart the Zune player. To restart the player, follow the instructions for the kind of player that you have:
    • Zune HD player: Press and hold the on/off button for about 10 seconds until the player restarts.
    • Non-touchscreen Zune player: Set the hold switch to the unlocked position, and then press and hold the back button as you press the top of the Zune pad. When the Zune device begins to restart, you can release the buttons.
  2. If you receive the same error message when you restart the player, try reinstalling the Zune player’s software.for more information go to
http://support.microsoft.com/kb/926993

Jun 27, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune hard drive problem


You have 2 options when your Zune is acting up;
When dealing with MS tech support, you may be advised to reset your player as part of a troubleshooting effort...This is called a soft-reset.

With your Zune turned on, press and hold the back (left) button and the "Up" button on the control pad at the same time. Your player will reset itself.

When a soft-reset doesn't work...


Under rare circumstances you may need to reformat your player. (Typically you wouldn't do this only when directed to by Zune technical support.)

First, press and hold the back (left) button and at the same time press and hold the "up" button on the control pad.

The player will start to reset; as soon as it does, hold down the back button, center button, and right button at the same time.

Your player will then inform you that it is deleting all media on device, and your Zune should revert to the "way it was" when you first pulled it out of the box - except that you will lose the pre-loaded content.

You will lose all the songs and video you've loaded it with...but the software apps it came from the store with will still be there.

Apr 09, 2010 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

We are getting Error CODE 021 on our fax machine Panafax UF-560 and can't find the owners manual to fix it...can you help?


Error code 021 indicates a bad fuser but in some cases, the error can be reset. To attempt a reset, do the following:
  1. Remove the toner cartridge and close door back up.
  2. Power down the fax (switch is on the back side lower left) for 5-10 seconds.
  3. Power on the fax and see if the 021 code is gone.
  4. Re-insert toner cartridge
If this doesn't work, there's one other thing to try prior to calling a technician.

1. Push the function button
2. Push 7 on the key pad
3. Push Monitor button 4 times (it will only beep at you)
4. Push * on key pad

You should now see the service menu option

5. Push 7 on the key pad
6. Push "Set" button
7. Push down arrow button once

You should now see the fuser reset option

8. Push "Set" button

You will be prompted for 1 for Yes 2 for no

9. Push 1 on key pad.

You should receive confirmation that the reset is *COMPLETE*

10. Push Stop button until back to the main screen

11. Power down the fax
12. Wait 5-10 seconds.
13. Power on the fax

If this doesn't work, a service call will be needed to replace the fuser. I do hope this fixes your problem.
(reset information courtesy of Eliot at howtomendit.com)

Nov 12, 2009 | Panasonic Panafax UF-560 Plain Paper Laser...

2 Answers

Madden NFL 07 instruction booklet


There are two optaions for you to find one, one of the simpler ones would be to find a video game store and ask if they have the booklet in stock and they should be able to give you one, or you can try e-bay, im sure there is something on there. I hope I have helped you in anyway.

Wayne

Jun 26, 2009 | EA - Electronic Arts Madden NFL 07 for...

1 Answer

Zune


hold back and up when it starts to reset hold these 3 buttons back, left on key pad and middle it shouls reset the whole thing delete everything

Sep 15, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My 30 gb


Hold down the center and menu buttons at the same time. If that doesn ot work...switch the hold over to hold and back off and try holding the center and menu buttons down again.

Apr 16, 2008 | Apple iPod MA446LL/A MP3 Player

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