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I have a whirpool S/S frig that is not cooling or freezing. Model number ED5GTNXMQ00. the compressor appears to be running, there is no ice buildup behind the freezer panel, fans are running, power is on and lights are working. It was working fine until last night. everything thawed out

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If you are not very familiar with the sound of a running compressor, the condenser fan may fool you into thinking that it is the compressor running. If you know how to troubleshoot, check the status of the compressor. If it is not running, check the starting relay and the capacitor. You may have to replace one or both of them.

Posted on Dec 31, 2010

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you can try this suggestion first.

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You can find the factory repair manual here. This will have all the part numbers and what you need to replace to take care of your refrigerator. The Top Freezer Refrigerator one will be about your machine. It covers all the FRT Models.

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There is one compressor, condenser and evaporator in all refrigerators. The part that makes the cold inside the unit is the evaporator. It's in the freezer, behind a barrier on the back wall. It's a "coil" with many small fins. There is a fan that blows air over the evaporator which makes the air cold. This air comes from the freezer and stays in the freezer. The cold food section (the refrigerator) has a control that opens a hole for air to pass from the freezer to the fridge. This being said...you can rule out the "temperature control" for the fridge.

The sound you hear could be the compressor relay, the evaporator fan or maybe something else. It could be bad, it could be not too bad. (Like a fan blade a bit unbalanced with dust)

OK,,, back to the evaporator. There is a little heater next to the coil that turns on every 8 hours or so to defrost the coil. That's called the "defrost cycle". Makes sense, no? If the defrost timer (common problem) or defrost control board (common problem) go bad, your evaporator coil freezes up, and that's not good for anything in your refrigerator. But it can often keep the freezer section cold. You can easily disassemble the evaporator cover in the back of the freezer and take a look. If it looks like a block of ice, you probably have a defrost issue. An even, thin coat of frost is OK, but lots of ice is a no no.

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Defrost unit completely. You're frosting up. Then, avoid leaving the door open, leaving liquids and food uncovered. Clean condenser coils. If it happens again, you need refrigerant.

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