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Nuvi 350 - intermittantly loses the satelites and is useless. Have updated software and re-set the unit to factory defaults. Still, works sometimes, sometimes it doesn't. Am extremely frustrated as it seems to do it on trips out of town. Afraid if I send it in they will fire it up and it will work, send it back saying nothing wrong with it. What should I do?

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I have a Nuvi 350 and have never had this problem. I know this doesn't answer your question, but it sounds like a technical issue with your unit.

Posted on Jul 08, 2008

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I've seen many postings from users who say they have lost their PIN code.

For those of you that don't know what a PIN code is:

Garmin provides a feature called "Garmin Lock", which allows the GPS owner to assign a (4) digit numeric unlock access code or PIN to their GPS.

The PIN is designed to prevent your GPS from being used by an un-authorized user. It was also meant to be used a a deterrent to thieves, making the GPS useless if stolen.

The PIN setup can be accessed by pressing the "wrench" symbol on the main menu (Nuvi Series). Next, press the "gear" symbol and you should see a listing for Garmin Lock.

When you set up the PIN, you will be asked to enter in a (4) digit numeric code. After you enter the 4th digit, you will be asked again for the code. This is to make sure that both entries match and that verify that the PIN that you request will be the one written into memory.

Your PIN is written into non-volatile memory..... it's not a file that is accessible via USB communications between the GPS and a PC. You can't clear it by disconnecting the power or disconnecting the battery or letting the battery run down. There is no jumper or switch inside the GPS to reset it, so don't waste your time tearing the GPS apart.

Now, after you set the PIN, you will be asked to set the "secure" location. This can be anywhere.... your work location, home, local gas station, school, etc. In order to set the secure location, your antenna must be up and you have to have a satellite lock. If you don't have a lock, the "set" key will be grayed out until you acquire a lock.

The secure location is your "back-up key" in case you forget your PIN. If you have forget your pin, all you have to do is physically go to the secure location. Make sure your antenna is up and that you have a satellite lock. When you are in the secure location, your GPS will NOT ask you for the PIN when you turn it on. You'll then be able to reach the main menu and change the PIN and secure location to something else if you desire.

If you have forgot both the PIN and secure location you are out of luck. You'll have to send your unit back to Garmin to have it unlocked. Garmin may charge you for this service.

Note: If you do send the unit back to Garmin to be unlocked and you are found not to be the original owner of the GPS and it's determined to be stolen, Garmin will contact law enforcement (they're policy on this is right on their website under FAQ's).

- Jim
http:///www.sharcnet-usa.com

on Oct 12, 2010 | Garmin nuvi 350 GPS Receiver

1 Answer

Satelite connection very weak, takes very long to connect, losses connection very easy, then take a very long time to reconnect, basically rendering this device useless on trips


I had the exact same problem with my 1300. Even used the word "useless" to describe its functionality. After every software update and reboot, etc. the signal strength never improved, even on a clear day with the unit outside my vehicle. Unfortunately, the only solution offered by Garmin online support was to return it. Email them and describe your problem, and they should give you a Return Material Authorization number and instructions. Haven't gotten mine back yet, so I can't tell you if they really fixed it or not.

Jun 15, 2010 | Garmin nuvi 1300 Car GPS Receiver

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GPS Firmware Upgrade Popup


Easy problem to repair. Please see this link for repair assistance.

http://www.sharc.net/gps_antenna_repair.htm


- Jim

May 28, 2010 | Garmin nuvi 350 GPS Receiver

1 Answer

Garmin nuvi 760 ...updating bluetooth firmware


You have a software problem with your NUVI . I recommend you to reset [ restoring default factory settings ] your NUVI

To reset your NUVI , please follow one of these procedures :

1:Turn the Nuvi on.

2:Touch the tools icon on the main screen. The tools icon is represented by a wrench surrounded by a blue circle.


3:Touch the "Settings" icon which appears as a wrench.

4:Push the "Restore" button at the bottom of the screen. A confirmation message will appear asking to confirm restoring the Nuvi to factory settings. Push yes to restore the factory settings
............................................................................................
Try this for hard reset .

Turn off Garmin device. Press down on bottom right corner of the touchscreen [ Don't let go ] , and then power on the GPS unit. You should be prompted whether do you really want to erase all user data, or asked if do you really want to start up in maintenance mode. Press “Yes” to reset (warning: all data will be erased and lost, so backup before proceeding) or enter maintenance mode.

After that you can try again with updating .

PLEASE DON'T FORGET TO RATE !

Apr 20, 2010 | Garmin Nuvi 760 Car GPS Receiver

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1:Turn the Nuvi on.

2:Touch the tools icon on the main screen. The tools icon is represented by a wrench surrounded by a blue circle.


3:Touch the "Settings" icon which appears as a wrench.

4:Push the "Restore" button at the bottom of the screen. A confirmation message will appear asking to confirm restoring the Nuvi to factory settings. Push yes to restore the factory settings
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Try this for hard reset .

Turn off Garmin device. Press down on bottom right corner of the touchscreen [ Don't let go ] , and then power on the GPS unit. You should be prompted whether do you really want to erase all user data, or asked if do you really want to start up in maintenance mode. Press “Yes” to reset (warning: all data will be erased and lost, so backup before proceeding) or enter maintenance mode.

PLEASE DON'T FORGET TO RATE !

Apr 14, 2010 | Garmin Nuvi 350 Car GPS Receiver

1 Answer

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I am in the same boat as you.. I am on my 2nd 255w unit as well. The first one lasted 2 weeks. This one about 45 days. The thing I noticed, which may be coincidence, is I updated the software and map a couple days prior on each unit before problem occured. Last night the 2nd one lost satelite for about 5 hrs, an area I deliver pizza's in everday with no other problems. No mountains, no tall buidlings, yet I decided then to power off unit completely, stand outside and turn unit on. I waited about 10 minutes then put 255w back in vehicle in which at that time still was not working. But 30 minutes later when I got back into vehicle it was working again for the rest of the night. Not sure if standing outside corrected or not, but it is working again. I would be curious to know if the software update and map update plays a part in the problem.

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1 Answer

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Latest software is 5.20, GPS sw 3.0

Go to the following link for more info on WAAS
http://www8.garmin.com/aboutGPS/waas.html

WAAS doesn't have anything to do with satellite reception.

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There is currently an Update (Vers 5.10) available at Garmin.com Check only the Nuvi 350 click on it and the Nuvi 350 will appear. In the Upper Right Corner you will see a Category of Updates. Click on it and you will be advised that you need to Download UpDater. Do so, uncompress it, then attach your Nuvi to your computer and run Update. It's simple, just follow the instructions on the screen. However, it sometimes take a couple of tries before the Nuvi actually accepts and shows that it has been updated to Vers 5.10 I guess I was lucky. Mine accepted the new update with the 2nd install but it sometimes takes 4 or more. If you are uncomfortable with the foregoing or it doesn't work for you contact Technical support at Garmin. They are really helpful and you can e-mail them at techsupp@garmin.com

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