Question about HP Photosmart Premium C309A All-In-One Printer

2 Answers

I can no longer get a wireless connection. The wireless network test report indicates that the wireless radio is not functioning. The radio indicator light is on. When I try to do a wireless setup, the printer is unable to find a network. Is there any fix that I can do?

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Hi

Try the following steps:

1. Connect the power cord of the printer directly to the wall jack (make sure its not connected to surge protector.
2. Turn the printer On, Press the "Setup" Button, go to "Network", then go to "Restore network defaults", press "Ok" on that.
3. Printer would ask you if you want to restore or not, select "Yes"
4. After that in the same menu (Network Menu), go to wireless test report and print it.
5. If it still shows that the wireless radio is not functioning then only move to next step.
6. Press and hold * and # together on the numeric keypad of the computer.
7. Printer would ask you for a special key combo, enter 1, 2 and 3 respectively.
8. It would open the support menu. Press ok on that.
9. Then scroll to resets menu, select "Semiful Reset"
10. Once you would press ok on this, the printer would go off.
11. Wait for 2 minutes and then turn the printer "On"

I hope this would resolve the issue that you're facing.

All the best!!

Regards

Posted on Dec 31, 2010

Testimonial: "Thanks. I'm back up and running but I'm curious as to what the surge protector has to do with it?"

  • Upvansh Mehta
    Upvansh Mehta Jan 16, 2011

    Well generally surge protector is unable to supply the amount of electricity that a printer requires to run its complete mechanism.
    Well good to hear that your printer is working.
    Happy Printing!!
    Happy New Year!

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Your wireless printer might frequently lose its communication with the computer and hence might not print all the documents when you want. Such an issue arises when there is interference in the wireless signals between the printer and the computer. This could be caused by any other wireless device kept in the vicinity of your printer like a cordless phone. Keep all other wireless devices way from the printer set-up to tackle this issue. Also bear in mind that if your system is turned on for hibernation mode then it would disconnect your printer the moment it goes into hibernation.

Posted on Jan 27, 2011

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First close your laptop, then look the front view where the speaker is located, From the left

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