Question about Arris SURFboard SBG900 Wireless Router (DHSBG900)

1 Answer

Factory Reset doesn't reset anything

I have attempted to reset my SBG900 multiple times now, because I need to reset all of the security things. However, every time I press a toothpick or pushpin into the reset button hole, the modem doesn't reset.

I was reading another solution on here about the SBG900 (http://www.fixya.com/support/t346868-wep_key), in which the person who answered describes what would happen to the lights when the modem is resetting. What happens when I attempt to reset mine, however, is that none of the lights go out. I hold the button for thirty seconds, and about three seconds after letting go, the lights finally start going off. The middle three stay lit for a few seconds, and then all of the lights go off. Then everything starts coming back on.

But even once this has all happened, the settings for my network have not changed. It still has the custom name I gave it and it still has the security settings that I am attempting to reset.

Does anyone have any idea how to get my modem to reset? Thanks for any help you can provide!!

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  • 1 more comment 
  • Anonymous Jul 22, 2008

    Yep, I'm having the exact same problem, this f#%$$#%ng thing doesn't work!!

  • Anonymous Nov 29, 2008

    Same here

  • Anonymous Feb 17, 2009

    Same ha`ppens to me!!!!

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1 Answer

Did you try the reset with the cable and ethernet cables disconnected?

Posted on Aug 10, 2008

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There a great article at General Router Setup.
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http://broadband.motorola.com/consumers/products/SBG900/downloads/SBG900_User_Guide.pdf

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I never had to run any "setup program" to get mine working, just plug and play. If you did need to install additional software then you might have problems that I am unaware of. Hope I was able to help.

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