Step one: Reset the product
- Without turning the product off, remove the power cord from the back of the product.
- Wait 30 seconds and then plug the power cord into the back of the product.
Step two: Check the condition of the paper and reload it
- If the product is not already on, use the On button to turn it on.
NOTE:Use only plain, white, unused paper in the product until the issue is resolved.
- Replace any paper that is ripped, dusty, curled, wrinkled, or bent.
- Make sure that all the paper is the same size and type. Because only one type of paper can be used in the product at a time, paper types should never be mixed.
- Tap the stack of paper on a flat surface to align the edges.
NOTE: Do not load too much paper in the product.
- Make sure that the stack of paper to be loaded in the product contains no fewer than 10 and no more than 25 sheets of paper.
- Insert the stack of paper into the product and gently push the paper guides snugly against the paper. Make sure that the paper is completely inserted into the product and can be picked up by the paper rollers.
- Try printing again. If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time, into the product and then try printing again.
Step three: Adjust the paper settings in the print driver
- If the issue persists, continue with the next step.
- The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.
- Open a document in the program being used to print.
- Click File , click Print , and then click Properties . The product Properties dialog box appears.
- Click the Paper/Quality tab.
- Choose the appropriate paper size from the Size is drop-down menu.
- Choose the appropriate paper type from the Type is drop-down menu.
- Click OK and then click OK again to print the document..
Step four: Clean the rollers
- If the issue is not resolved, continue with the next step.
- Turn off the product and unplug the power cord.
- Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door. See the product user guide for information about locating the rollers.
NOTE: Distilled, filtered, or bottled water is recommended for cleaning the rollers. Tap water might contain contaminants that can damage the rollers.
- Clean the rubber rollers with a lint-free cloth, lightly moistened with water.
- Make sure that any paper rollers that rest on the input tray, which are located behind the back rollers, are cleaned. A clean cotton swab, lightly moistened with water, might be necessary to reach these rollers.
- Close the access door and plug in the power cord.
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