- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If the paper size is correct in the printer and the printer and it's possible to print off a test print in both the printer control screen or directly from the print driver utilities if that works then the only thing I can suggest is the item you want to print is defaulted to a different size. i.e. Check that the word processor your using is set to the size you have in the printer. Imperial size pages will look very similar on screen as does the A4. Printers don't automatically fix paper print sizes you just have to check and recheck for differences. Removing the tray only reafirms to the printer that the size might be incorrect and your going to fit the correct size.
As for the red light all printers behave differently in certain error conditions. Have you also tried to print out something you printed at a time the printer was working correctly. In other words try printing out a different file. Maybe, trying to print off a test print of one line of the alphabet, and then go from there.
There are a lot of conditions that cause the red light to come on. These include toner cartridge empty, paper jam, waste toner tank full, etc. The only good way of determining the printer fault is to check the smart panel software on your computer. It will tell you what the printer is experiencing.
If the printer can't pick up the paper, check the condition of the paper pickup roller. It is located in the back, and above the paper tray. Often it get dirty and cleaning it with a damp cloth helps it to pick up paper better. Hope this helps you.
Try a print job again, but this time try helping the tray into the printer with a little push. Be gentle and do not try to force it in.
If the tray is taken in and works fine, you should try cleaning the rubber roller at the front of the machine that pull the tray in.
If the tray feeds part way and the print head runs back and forth a couple of times before the tray is ejected again, try cleaning the white marks on the tray. Use something like windowlene (windex) and a piece of kitchen paper.
Also, if you have the old style tray with the thin clear plastic strip on the leading edge, make sure it is straight and in good health.