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Drive motor coupler has fallen out of machine and is laying on the floor,

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You need to replace the coupler with this part. Below is a video to walk you thru the repair.

Posted on Dec 31, 2010

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
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Posted on Jan 02, 2017

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On Monday evening after 10 years of successful washing, the machine did not spin and drain the excess water from the load. What could this be?


depends on the model of your washer. if it is a whirlpool and or kenmore it could be your drive coupler. to check to see if the drive coupler is broken turn off the power, tilt the washer back and lean against the wall. do not tilt all the way on its back could cause futher damage to the washer just enough where you can look underneath of it. what you will see is the pump in line with the pump is your motor. now between the motor and the transmission is your drive coupler. you can take the pump off by removeing the 2 clamps that hold it to the motor leave the hoses attached and just set aside. next remove the clamps that hold on the motor and usually the 2 screws 1/4 inch socket. once the clamps are removed from the motor easyly take off the motor and set on the floor this will make the washer lighter so make sure your washer is not tilted back to far or it may slip and fall on the floor. you might want a helper to hold the washer in place while you do this. Now that you have the motor off check the shaft of the motor this is where the drive coupler sits. one side mounts to the transmission and one to the motor coupled with a rubber grommet. Like i said i am assuming this is a kenmore or whirlpool. if the coupler is not broken it could be the clutch slipping, transmission stuck in neutral and or the timer. let me know if this helps or not. if not please give a model number.

Aug 18, 2011 | Washing Machines

1 Answer

Model # 110 20702 990 S/N CK 2841239 Type 111 Machine fills and drains,but will not spin.Is this washer a direct drive? Noise when trying to spin,sounds like gears are sliding by each other. Thank...


This is a direct drive washing machine and if it fills and drains but doesn't agitate and spin, the problem is a broken motor coupler as indicated by the gear-like sound sliding by each other which means the motor is running. The machine drains because the drain pump is directly coupled with the rear spline of the motor. Replacing the motor coupler should solve the problem.

Disconnect power then release the console from the top of the cabinet. Pull or pry off the end caps then remove the screw that secures the console to the cabinet top. Once the screws are removed, pull forward and up on the console and lay it back on the hinges.

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Disconnect the lid switch harness connector by pressing on the tab located in the middle and pulling it up.
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The cabinet is attached to the rear of the washer by two brass-colored retaining clips. Insert a flat blade screwdriver into the turned-up edge of the clip, located on both sides, and then pry back to release the clip from the slot in the cabinet.
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Open and hold the lid while grabbing the cabinet front opening then tilt the top of the cabinet toward you by pulling the cabinet away from the base. This releases the front and back slots of the cabinet from the tabs in the front and back of the base.
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With the cabinet removed, pry the clips securing the pump to the motor off and remove the pump.
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Disconnect the motor harness then remove the screw securing the bottom clip holding the motor and remove the clip. Hold the motor from the bottom while loosening the screw securing the top clip holding the motor. Remove the clip then pull the motor out of the washer.
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Remove the broken coupler parts from the transmission and the motor shaft then tap the new coupler parts in place or until the splines are even with the edge of the coupler.
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Remove the motor mounting plate to remove the coupler part in the transmission side more easily.
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Once the coupler parts are properly installed, put the rubber grommet into the coupler in the motor then line up the remaining slots on the grommet with the coupler prongs in the transmission and put them together.

Secure the motor with the clips and the clips with the screws then reconnect the motor wiring harness to the motor terminals and reinstall the pump in reverse order of the removal steps.

Bring the cabinet to the front of the washer then slide the front bottom rail of the cabinet under the rail at the base of the machine then lay down the cabinet into position. Make sure the slots in the cabinet sit into the tabs at the base of machine.

Reconnect the lid switch harness then push the retaining clips back down into position to secure the cabinet to the rear of the machine. Reinstall and secure the console to complete the repair.

Jan 08, 2011 | Kenmore Washing Machines

1 Answer

My washer tub nor the agitator spin or rotate you can hear a whining n grinding noise


whining and grinding most likely mean belt or coupler is binding or broken away unplug unit and open access panel or [remove water first]lay on side and access motor from bottom if belt driven check belt if frayed or broken replace-if has coupler [looks like a star shaped hard rubber /plastic piece between motor and trans] if broken pieces on floor or shredded replace- part's can be bought online-appliance stores coupler not expensive and both parts easy replacement good luck

Nov 08, 2010 | Washing Machines

1 Answer

Washer will not spin or agitate. found a round rubber piece on floor under washer with six plastic teeth like parts that appear to be broken off.


The motor coupler is broken and the black round rubber piece you found under the washer is the rubber grommet that connects the coupler parts. The six plastic teeth are the coupler prongs, 3 for each coupler part. Replace the motor coupler.

Disconnect power and release the console from the top of the cabinet depending on the model of your machine then pull forward and up on the console and lay it back on the hinges.
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9dec9ac.jpg

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e5a5ab8.jpg

Disconnect the lid switch harness connector by pressing on the tab located in the middle and pulling it up.
9698f29.jpg

The cabinet is attached to the rear of the washer by two brass-colored retaining clips. Insert a flat blade screwdriver into the turned-up edge of the clip, located on both sides, and then pry back to release the clip from the slot in the cabinet.
4e2277c.jpg

Open and hold the lid while grabbing the cabinet front opening then tilt the top of the cabinet toward you by pulling the cabinet away from the base. This releases the front and back slots of the cabinet from the tabs in the front and back of the base. Using the side of your leg and/or body as a support for the front of the cabinet, carefully lift up and set the cabinet aside.
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With the cabinet removed, pry the clips securing the pump to the motor off and remove the pump.
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Disconnect the motor harness then remove the screw securing the bottom clip holding the motor and remove the clip. Hold the motor from the bottom while loosening the screw securing the top clip holding the motor. Remove the clip then pull the motor out of the washer.
f70a498.jpg

Remove the broken coupler parts from the transmission and the motor shaft then tap the new coupler parts in place or until the splines are even with the edge of the coupler.
029e147.jpg

Remove the motor mounting plate to remove the coupler part in the transmission side more easily.
2870fd6.jpg

Once the coupler parts are properly installed, put the rubber grommet into the coupler in the motor then line up the remaining slots on the grommet with the coupler prongs in the transmission and put them together.

Secure the motor with the clips and the clips with the screws then reconnect the motor wiring harness to the motor terminals and reinstall the pump in reverse order of the removal steps.

Bring the cabinet to the front of the washer then slide the front bottom rail of the cabinet under the rail at the base of the machine then lay down the cabinet into position. Make sure the slots in the cabinet sit into the tabs at the base of machine.

Reconnect the lid switch harness then push the retaining clips back down into position to secure the cabinet to the rear of the machine. Reinstall and secure the console to complete the repair.

Oct 12, 2010 | Washing Machines

1 Answer

The water wont drain out of machine Hotpoint Ultima WMA 74 on any cycle - have checked the outlet pipe, doesn't apperar to be blocked as water will come out when pipe laying on floor.


If your washer does not drain you need to check this parts.
  1. Inspect the drain hose for kinks
  2. Test the timer control
  3. Test the lid switch(some models)
  4. Inspect the water pump
  5. Inspect the drive belt(belt drive only)
  6. Inspect the motor coupler

Mar 28, 2010 | Washing Machines

2 Answers

I need to replace the coupler on my direct drive whirlpool washer


Access to the motor is better from the bottom. Lay the washer on its side.

Mar 06, 2009 | Whirlpool Ultimate Care II LSQ9564J Top...

1 Answer

My washing machine won't agitate and it's making a grinding noise


if its direct drive ( no belts ) there is a plastic coupler that joins the motor to the transmission that shears off when the machine has been overloaded. lay machine on its side look from underneath and look for small plastic pieces on the floor and if so you need to replace the coupler this has happen to us alot of times and we have fixed it ourselves . hope this helps

Jan 01, 2009 | Maytag Atlantis MAV6000 Top Load Washer

1 Answer

How do I replace the drive coupler on a Whirlpool washing machine


he took the cabnit off???...ok now kneal or stoop straight down,,always unplug unit..now your looking at the pump ,,theres 2 clips holding pump on 1 upper and 1 lower take a small screw driver and pry them off twist just a touch ,let pump hang dont remove ,,now your looking at the motor ,,it also have to clips but there longer and they have to screws holding them through front...take your 1/4 nut drive and remove,,if you dont have nut driver pliers will do just take your time..now reach to your right side of motor and disconnect motor ,,put a little pressure with your hand and pull straight out...take the motor clips off the same way you took the pump clips off,,now you should have 2 plastic couper and 1 rubber grommet...remove broken pieces than put 1 half the plastic coupling all the way on the transmission line it up straight then knock t in with he back of your screw driver use another tool to knock with..now put the other coupling on the back of the motor the same way..take the rubber grommet and put it on the transmission side,,you must look and line teeth up with hole since the grommet is on 1 coupling you only need to line up motor have,,,now take 1 motor clip and put the bottom 1 back before you put motor back let it lay on floor,,put the top clip close ,,now left motor and push to the tranny coupler now put back top clip...reverse to put together..
any question fell free to contact me

Dec 28, 2008 | Whirlpool Washing Machines

1 Answer

KitchenAid Washing Machine KAWE578BAL1


Hi and welcome to FixYa!
There's a couple ways to tell if it's the coupling.
One is to just tip the machine back a bit and look on the floor underneath for pieces of the coupler laying on the floor. :)
Also let it fill and check if it is agitating. I do a coupler repair a few times per week at least, and the customer always calls in saying "My machine will not spin"
When we ask if it still agitates, they often aren't even sure. Because they typically start the machine and walk away and come back later and find the clothes soaking wet from no spin cycle.
So check it out, it probably is the coupler (the clicking sound you described is a typical symptom)
Check to see if it agitates and if not, then you can figure a very strong chance it is a broken coupler.

Hope this helps!


Dec 21, 2008 | KitchenAid KAWS750L Top Load Washer

1 Answer

Spin Cycle Problems / Noise


Have notice some spring below or in the floor ? the drum basket need a balancer spring in order the drum will control it movement and soundless .available in any apliances center.

Jan 01, 2008 | Whirlpool LSN1000LW Top Load Washer

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