Question about Brother MFC-5840CN All-In-One InkJet Printer

4 Answers

Brother MFC-5840CN unable to scan

Please help! On the fax part of the machine I manualy tried to fax a document. I think what happened was once I started to send, someone was already on the line. Can't see why this would cause this problem, never the less something did.
I am getting a message on the machine "unable to scan see troubleshooting and routine maintance chapter in user's guide. I followed all the tips to correct and still not working. Never had any issues at all until this. Any help would be greatly appriciated!
Thanks

Posted by on

  • Ed Mulrooney Oct 07, 2008

    Tried to fax through the document feeder. Error message appeared on LCD
    Unable to Scan. See Troubleshooting and routine maintenance chapter in
    the User's Guide. Checked for any obvious problems. Cycled power.
    Scanner makes two calibration passes and then states the same message. Help!

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4 Answers

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From Brother Customer Service email:

You can try the following reset - it will most of the settings back to the default options.

Unplug power cord to the machine.
Press and hold down Menu.
Plug power cord back in.
Let go if menu when fax/scan/copy flash.

You may see either "maintenance" or "machine error xx" on the screen.

Type stop/exit, 9, 1.
The machine should show "param init" or similar to show that the reset is being done.

It will then go back to or machine error.

Type stop/exit, 9, 9.

This should take the machine out of maintenance mode and back to normal.

If the error is still present the machine will require an engineer to resolve the issue.

Posted on Nov 06, 2008

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Went to http://welcome.solutions.brother.com downloaded lasted firmware to the printer. Error message went away after update. Sent a facsimile successfully.

Posted on Oct 16, 2008

UNABLE TO COPY

Posted on Sep 03, 2008

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I am unable to scan anything to the email,doc.,file or anyththing. whats up?? dbh511@hotmail.com also need to change email from outlook express to hotmail. How??

Posted on Sep 08, 2008

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