Question about Brother MFC-5840CN All-In-One InkJet Printer
Please help! On the fax part of the machine I manualy tried to fax a document. I think what happened was once I started to send, someone was already on the line. Can't see why this would cause this problem, never the less something did.
I am getting a message on the machine "unable to scan see troubleshooting and routine maintance chapter in user's guide. I followed all the tips to correct and still not working. Never had any issues at all until this. Any help would be greatly appriciated!
From Brother Customer Service email:
You can try the following reset - it will most of the settings back to the default options.
Unplug power cord to the machine.
Press and hold down Menu.
Plug power cord back in.
Let go if menu when fax/scan/copy flash.
You may see either "maintenance" or "machine error xx" on the screen.
Type stop/exit, 9, 1.
The machine should show "param init" or similar to show that the reset is being done.
It will then go back to or machine error.
Type stop/exit, 9, 9.
This should take the machine out of maintenance mode and back to normal.
If the error is still present the machine will require an engineer to resolve the issue.
Posted on Nov 06, 2008
Went to http://welcome.solutions.brother.com downloaded lasted firmware to the printer. Error message went away after update. Sent a facsimile successfully.
Posted on Oct 16, 2008
UNABLE TO COPY
Posted on Sep 03, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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