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I could not find any "reset" information on this machine. It would likely be in a service manual which are hard to find free. The Janome website has some online support but they basically state to contact a local distributor.
Could be motor brushes or a bad base plate board circuit board. That is a great machine but may be hard to find someone to fix this problem. Take to only to a pfaff repair shop. Motor brushes should be around $50-100 repair and base plate could be up to $500. I would also check it with a nother foot control just to be safe.
If your husband wants to do the job here are some tips.
The motor is right behind the display board, you will need to remove the diplay and motor to get to the brushes.
For the base plate board, Remove the 4 large flatblade screws to get the base plate off.
Right next to the trasnformer there 3 small fuses, (they are back and say fuse on them) if one is very carroded and white there is a good chance that is bad and replacing it will fix the probem.
Lots of work for bolth if the repairs and I recomend you take your machine in.
Unfortunately, it sounds like you may have a computer board that's gone bad. Rare, but does happen and not something you will be able to repair yourself. There are a number of computer boards in the 7570.
I would suggest calling your local Pfaff dealer (if they are someone you trust) and having them check it out. If you're not pleased with your local dealer, you may find another dealer close enough to you to warrant the trip.
Best of luck getting your machine back up and running - we know how awful it is to be without!
Sounds like a computer board has gone bad (there are a few of them in the 7570). Unfortunately this isn't a part you'll be able to get directly.
There used to be a dealer in San Juan (I believe they are still there). I think they carried multiple machine lines but do know they carried Pfaff. Even if they are no longer Pfaff dealers, they should be able to determine what the problem is and likely fix for you.
Following is the information we have on file for them - hopefully this is all still current & you're not terribly far from their location. If this info is not current or they are no longer there, please let us know - we might be able to come up with someone who can get us further info.
Gene & Nivea Barboza Costura Creativa 1586 Jesus T Pinero San Juan, PR 00921-1413 (787) 783-3860
Best of luck to you. Kim & Linnette www.sewingexpressions.com
The 7550 has a battery backup (little door on bottom of machine - 2 AA batteries). Remove batteries for a couple of days and the code should disappear. Removing the batteries WILL NOT effect the main memory of the machine - they are just for the backup of any personally designed stitches and memory combinations - not the hard memory of the machine. Periodically these batteries will need to be changed - a message will pop up on the screen to let you know.
Hope this helps (ex-Pfaff employee - GREAT MACHINE!)