I know that HP hates this, but I had the color cartridge refilled at Costco. Ever since, I get a "cartridge problem" message, and it won't print. I've read that they put a smartchip in the cartridge to force you to buy their expensive ink, but someone must have figured out a way to circumvent their disabling function. How?
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We suggest you first remove all of the ink cartridges from the HP D7160 printer, then attempt the carriage un-jamming instructions as provided by the others above. If the jam still cannot be cleared then either the flex driver cable has a problem or the service station (below carriage assembly) is blocking carriage travel.
For advanced HP D7160 printer diagnostics specific to your printer model, please refer to 'HP Diagnostics Tests' .pdf file at the following Inkjet411 support site link: http://inkjet411.com/?page_id=1813
Please note that all Costco USA (all stores), Costco Canada/Mexico/UK (most stores), Fry's Electronics USA (all stores), Best Buy Canada (13 stores) support this ink cartridge series. Our network of retailers stand behind the product and performance - guaranteed. For store locations and details on ink refill pricing:
We also have ink refilling centers in many University stores across the USA & Canada, including:
Brigham Young University, Brigham Young University - Idaho, Cornell University, New York University, Queen's University, San Diego State University, University of Calgary, University of San Diego, University of Virginia and University of Wisconsin - Madison
Just bring your ink cartridges into any of our authorized refill center locations. The in-store representatives (at either Photo/Electronics support center) are trained to refill over 300 different ink cartridge types from all the major manufacturers (i.e. HP, Epson, Canon, Lexmark and Dell) and can answer any additional questions you may have. It typically takes less than an hour to complete the refill from the time you drop the cartridges off. Our network of retailers stand behind the product and performance - guaranteed. All of our inks are Made in America and closely match original manufacturer's ink quality - we are sure you'll be satisfied with both color 'pop' and image longevity performance.
Alternatively, if a refill center is not close to you and you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (available for US Residents only).
With respect to your HP OJ J4680 printer, which uses HP 901/901XL ink cartridges, it sounds like this is either a compatible/clone cartridge from overseas in which case you should not remove the orange top as it is molded into the cartridge, or you recently purchased or had the ink cartridge refilled (at Costco, etc.) and the storage clip (which seals the base of the cartridges to prevent the nozzles from drying out) is attached to the ink cartridge. If this is a storage clip, just press hard on the clips top lever at an angle to remove. See our videos on cartridge care tips and how to troubleshoot an ink cartridge error/problem on the HP OJ J4500, J4600 and OJ 4500 series printer models:
If you need to purchase new HP 901 ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20.
NOTE: If you are interested in the top \'refill friendly inkjet printer models\', our suggested list is posted on-line and our internal labs have verified there are no issues (in ink compatibility or color output) with all of these models: http://inkjet411.com/?page_id=3585
With respect to the HP 60 cartridge error message ("Incompatible Print Cartridges") and inability to print with your HP Deskjet F4480 printer, this type of error is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside the cartridge itself (which is typical of the 'incompatible error' alert). These same failures can (and randomly do) occur with brand new ink cartridges.* To help identify the root cause, please run the 'Tap 41' cartridge's electrical / diagnostic tests below (refer to A. and B), this will identify which ink cartridge is causing the issue:
Please first verify the age of the ink cartridge(s)....look at imprinted date on front of ink cartridge. If this 'warranty expiration date' has expired, then potential internal electrical cartridge failures can occur due to internal corrosion, etc.
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.
As a temporary workaround, or if you are unable to determine which cartridge is causing the issue, remove one of the ink cartridges from the printer....this might place the printer into the 'single cartridge printer mode'....print jobs may then be executed from the computer (only):
An internal electrical failure of a cartridge can be confirmed by performing the following corrective/diagnostic steps:
1.While holding the Power button, press Cancel (X) button 4 times, then press the Color Copy button once.
2.Release the Power button.
3.The 'Tap 41' diagnostic test print should print.
--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 60/60XL color cartridge should display 1248 good nozzles, while a good HP 60/60XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the printout. http://inkjet411.com/?page_id=440 (HP 60 - Deskjet F2400/F4400/F4500 models) http://inkjet411.com/?page_id=444 (HP 60 - Deskjet F4200 model)
---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.
NOTE: To our team's knowledge there is no 'cartridge error bypass' method available for the HP Deskjet printer model. The cartridge will mostly likely need to be replaced with a new one.
We also have ink refilling centers in many University bookstores across the USA & Canada:
Brigham Young University, Brigham Young University Bookstore - Idaho (BYU-I),
Cornell University (CU), Kansas University (KU), New York University (NYU), San Diego State University (SDSU), University of San Diego (USD), University of Wisconsin - Madison,
University of Virginia (UVA): http://www.cavaliercomputers.com/inkjetrefill.asp?
Queens University (Kingston, Ontario, Canada) & University of Calgary (Calgary, Alberta, Canada)
Our network of retailers stand behind the product and performance - guaranteed. Customers who have questions regarding the use of refilled ink cartridges can visit http://www.inkjet411.com or contact us directly at INKJET411HELP@GMAIL.COM
Regarding your HP Officjet Pro 8600 printer and refilled HP 950/951 ink cartridges and the "low ink" messages. Depending on your ink refiller (or if you did it yourself?), a replacement chip may or may not have been installed with the recently refilled cartridge(s). Refer to picture on our support site to first determine which type of cartridge configuration you have, then refer to the applicable section to address the current cartridge error(s) or printer issues. http://inkjet411.com/?page_id=1999
NOTE: Costco USA's Ink Refill service now 'chips' all refilled ink cartridges which fully restores all functions to that of a regular HP (OEM) ink cartridge and customer experience. For USA ink refill store locations and details on ink refill pricing:
Refer to Section A if your refiller attached a new replacement chip (green in color) onto the cartridge. Refer to Section B if only the original HP chip is attached.
CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors and/or permanent PRINTHEAD failures (due to incompatible ink formulations). We do NOT suggest refilling these types of ink cartridges.....refilling of original/genuine ink cartridges is only suggested! HP original/genuine ink cartridges can be identified by the visible HP logo on the front label of the cartridge.
The HP cartridges have a chip on them, you must reset it after recharge using a special gizmo, otherwise the cartridge will be considered defective by the printer and rejected. Go back at Costco and ask them to reset it.
By using refilled cartridges you will always have this problem. Each cartridge has a chip that lets the printer know when it is full or empty. By pressing the ok button you may be able to clear this message. However, most of the time you can still be able to print and ignore the message.