Question about Cuisinart ICE-20 Automatic Frozen Yogurt 1.5 Quart Ice Cream Maker

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Tank won't freeze

I put my cuisinart "freezing bowl" in the freezer 12 hours ago. I went to use it tonight to make icecream and it isn't frozen. I the liquid inside is still sloshing around. What's going on. I even have a new freezer! Everything in the freezer is frozen solid!

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  • palak20037 Aug 02, 2008

    My ICE20 freezer bowl isn't freezing either. I have left it in the freezer for 2 nights and there's still liquid in there. HELP!

  • doloresclark Sep 08, 2008

    Our freezer bowl worked great for a year. Now suddently the liquid inside refuses to freeze even after several days in the freezer. The freezer is working fine--everything else is frozen solid.

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The keys are to make sure the freezer is cold enough, and to make sure the bowl is level when it is sitting in the freezer. 24 hours is usually required, despite what manual says.

If all else fails, the freezer bowls are replaceable - you can order them from Cuisinart - if you are in-warranty, they may even be able to give it to you for free.

-tha Mp3 Doctor

Posted on Mar 20, 2009

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1 Answer

Cuisinart Ice Cream Freezer Bowls Not Freezing Anymore


I would take the freezer bowls out of the freezer, run them both under the sink to thaw both bowls out, dry both bowls thoroughly, and then set them both on the counter so that the liquid settles toward the bottom of the freezer bowls. After 1 hour, place the bowls FLAT back into the freezer - don't forget to wrap them in a plastic grocery bag or some other sort of plastic bag. Try to make ice cream again after 24 hours or more of freezing. Let me know if this works, so I can pass the good news along to others.

Aug 03, 2009 | Cuisinart ICE-20 Automatic Frozen Yogurt...

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Ice cream is soupy & when I freeze it it becomes icy


Freeze the bowl for at least 24 hrs, rather than the 12 hrs the manual suggests - it will make all the difference in the world. For really thick ice cream, freeze the bowl for a day, and then put the ingredients in the freezer until the outer rim becomes frozen. Very delicious!

-Tha Mp3 Doctor

Dec 10, 2008 | Cuisinart (ICE-20) 1.5 Quart Ice Cream...

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I have the automatic frozen yogurt-ice cream & sorbet maker ICE-20 series made bby CUISINART. The first few times the icecream came out perfect & great. I made ice cream yesterday and it was soupy. I put...


I would actually let the freezer bowl thaw out on a level surface. Then place perfectly level back in the freezer for 24 hours. Should work again. Enjoy!

-Tha Mp3 Doctor

Dec 10, 2008 | Cuisinart (ICE-20) 1.5 Quart Ice Cream...

1 Answer

Put the ice cream bowl in the dishwasher


The only way to tell is by putting it in the freezer for 24 hours, and then trying to make a batch of ice cream. If it doesn't freeze or make the ice cream properly, then you will need to get a replacement bowl from Cuisinart - they are available.

-Tha Mp3 Doctor

Aug 11, 2008 | Cuisinart ICE-20 Automatic Frozen Yogurt...

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Cuisinart ice cream-frozen yougurt maker& sorbet maker CIM 60 series


I have the same problem, but it seems that it has gotten worse with time. When I first bought this product 6 years ago it worked fine, now the bowl won't freeze entirely and it has been in the freezer for two days (at the lowest freezer setting). I am wondering if the freezer bowl has a life span.

Aug 03, 2008 | Cuisinart ICE-20 Automatic Frozen Yogurt...

1 Answer

My freezer bowl not freezing anymore I let in the freezer more the 24 hours and it's still liquid


Thaw the bowl and re-place it in the freezer - make sure it is sitting perfectly level. Don't remove the freezer bowl until you are immediately ready to pour in the ingredients - letting it sit out for even 5 minutes will be too long, as it thaws quickly.

Jul 17, 2008 | Cuisinart ICE-20 Automatic Frozen Yogurt...

1 Answer

Over freezing ice cream....


Any water is going to solidify the mixture. Make sure you use heavy whipping cream, and not half-and-half or some other substitute.

As far as the mixture freezing onto freezer bowl - use the supplied spatula to try to scrape it off, but I generally have to count that portion out as lost. Running warm water over it will quickly wash it off.

Happy mixing!

-Tha Mp3 Doctor

Jul 17, 2008 | Cuisinart ICE-20 Automatic Frozen Yogurt...

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Does not work


same problem. looking for solution(s). Got 3-4 good batches out of it, then it stopped properly freezing.

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1 Answer

Freezer bowl not frozen!


Preparing the Freezer Bowl:
The freezer bowl must be completely frozen before you begin your recipe. The length of time needed to reach the frozen state depends on how cold your freezer is – for best results, place the bowl to the rear of your freezer where it is coldest. In general, freezing time is between 6 hours and 22 hours. To determine whether the bowl is completely frozen, shake it. If you do not hear liquid moving, the cooling liquid is frozen. For the most convenience, leave your freezer bowl in the freezer at all times so you can take it out any time for immediate use.

Features and Benefits:
  • Freezer Bowl – The double insulated freezer bowl contains a cooling liquid between the bowl walls to create fast and even freezing. In general, the required freezing time of the bowl is 6 to 22 hours before use. Additional freezer bowls are available separately for making double batches or different flavors without interruption. For additional information on preparing the freezer bowl for use, please see below.
  • Base and Motor Unit – The base contains a heavy-duty motor that is strong enough to handle everything from thick, rich ice creams to smooth frozen yogurts to slushy frozen drinks . The base unit features a generously sized on/off switch, rubber feet to prevent slipping and keep the unit stationary while in use as well as cord storage to keep counters neat and safe when the unit is not is use.
  • Lid with Ingredient Spout – The easy-lock, transparent lid secures to the base with a simple turn, allowing you to watch the freezing process as it progresses. An ingredient spout at the top of the lid is generously sized for pouring in ingredients and ideal for adding nuts, fresh fruit, candy pieces and more without interruption the freezing cycle.
  • Mixing Arm – The mixing arm mixes and aerates your frozen desserts and drinks, incorporating and blending all ingredients thoroughly.
  • Instruction/Recipe Book - The included instruction and recipe booklet helps you get started with over 30 recipes and variations for ice creams, sherbets, sorbets, frozen yogurts and frozen drinks.
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