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When trying to copy or scan on my HP Photosmart C4400 printer I recieve a large black line down the document. This only happends when using the scanner.

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Hi,
THERE IS A DUST PARTICLE LODGED ON THE PIECE OF GLASS ON THE SURFACE SCANNING SECTION OF YOUR SCANNER. The scanner section has a long 8 1/2 inch or longer piece of glass that is about 3/4 of an inch wide. Clean the piece of dust or whatever off of it and the line will go away.
I normally use a cotton swab with alcohol on it and get it off .
Good Idea is to clean the whole piece of glass off from time to time.
I hope this has been a help to you.
Best Regards,
Mark

Posted on Dec 30, 2010

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