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Durabrand stainless steel kettle-- I bought this kettle Jan.02/2010 I had problems almost from the start, it would not always shut off automatically, the way it was designed to do, after awhile I noticed the lid would not close completly, I had to do it manually, it would work as long as I made sure the lid was down, approx. a month ago I could not close it tight anymore, it would stay open about 1/2 an inch. then about a week ago it will not close at all, the lid stands straight up (vertical) I bought it at Wal Mart in Red Deer, AB. Store #3194, the Kettle is the cordless type, auto shut off, 1.2 liter capacity, Model #MK-12SOIC

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  • busyvee1 Jan 05, 2011

    I have the manual

  • busyvee1 Jan 18, 2011

    Hi Mr. Guru, I do have the manual, but no phone number in it, the Gal at Wal Mart looked for the number in the manual also, could not find it, so she gave me the e-mail address

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Well this gets surely straight, the problem is the LID. if at the start you had actually considered having it replaced ( i mean the whole unit) this would have been ok assuming it had warranty. If the lid doesn't close completely, the auto off fails to engage definitely. a technician would dismantle unit, check whether the lid lock mechanism has broken or is simply stuck and get you a quick fix.

Regards

Posted on Jan 06, 2011

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