Question about Motorola Mobility E815

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This is my 5th E815 Motorola phone. I love the phone. Problem is that I've (and many other people it seems) have had the same problem, and I've have had it eventually on every E815 I've owned. All of a sudden you ca't make outgoing calls. I've tried resetting the phone, going to home network and back to "B". It seems that the only way to get it to work once in a while is to turn it off and on again, and then it'll work one time only. If you search the internet for: "Can't make or receive calls" you'll see a load of people have the same problem. Can't see where anyone ever found a solution. Can you help?

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  • robs1951 Dec 31, 2010

    how do enter the code?

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Hi,
This is a software issue.

If your phone freezes,cannot make outgoing calls, hangs up unexpectedly, vibrates continuously ,touch screen wont respond or in other similar ways doesn't perform as it should, this can often be solved by performing a software update. Software may perform incorrectly for many reasons without there being a fault in the phone. Some problems may be fixed by re-updating your current software, while others may require installing a new software version.


To keep your phone performing at its best, it's a good idea to perform a software update regularly. You might not always notice what an update has done, but it can prevent future problems.


To update or reinstall the software please go to nearest authorized service centre of your mobile make and they will update or reinstall the software as required.


Note: Reinstalling the software will delete all the content in your phone like contacts, calendar entry etc.

Thank You

Posted on Jan 01, 2011

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Hello,

Here is the solution to solve the problem of the phone first of all put of the phone for some time allow the phone to relax it self if possible remove the battery of the phone after some time return the battery and then put on the phone allow it to search for next work it self set up the time and date if you have remove the battery as recommended after all these then apply the below code to cancel all form of call diversion affecting your calls ##002# then ##21#. then send.

Note :the above recommendation should be use one after the other

Good luck and thanks for using fixya.

Posted on Dec 31, 2010

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Posted on Jan 02, 2017

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