I had a paper jam and tried to remove from front of printer (receiving), when I pulled the paper it tore and some of the paper remained inside the printer.
How can I get at the internal part of feed mechanism to remove.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The jam indication is set because the sensor(s) detect one. This could be due to a buildup of paper dust, a small bit of a sheet that tore off and got lodged deep inside when removing a previous jam, or damage to the sensors if the jam was removed forcibly by pulling the sheets out from the wrong direction.
Clearing a paper jam in a Lexmark laser printer is an easy thing to do.
Laser printers produce high-quality products and are fairly complex
machines, but paper jams (in most cases) can be solved mechanically
with a little know-how and time. Follow these steps to learn how to
clear a paper jam in a Lexmark laser printer.
Take the paper out of the paper trays. This will prevent any more paper from being drawn into the printer to further the jam.
the cover from the housing of your Lexmark laser printer. This will
expose the inner workings of the printer, and you also should be able
to see the jammed paper.
Pull gently on the jammed paper. In many cases this is all that is required; the paper jam should move out slowly and smoothly.
the flashing paper jam button. This will allow the rotors to turn
freely, which will facilitate the easy removal of the jam.
your Lexmark laser printer if the jam persists. This will allow you to
pull more firmly without the gears working against you.
the inner workings and confirm that all paper and shreds of paper have
been removed. If the paper tore during the clearing, make sure none
remains or it will inhibit normal printer function.
Plug the printer back in, refill the paper tray and try to print again.
Make sure to use a printer and paper type that are compatible. Consult your owner’s manual and the manufacturer’s Web site.
To deal with a large jam, it might be necessary to pull sheets from the middle of the jam in order to loosen the whole thing.
pull the paper “with the grain” of the mechanism, if possible. Pull it
through the printer the way paper normally travels so that you don’t go
against the gears.
For more serious repairs, contact an electronic store or professional repair person.
Thanks for using FixYa. Perform the steps below in order to solve this incidence:
Disconnect the power cord or power supply adaptor from the rear of the HP All-in-One product.
Remove the paper pack remaining in the input tray.
WARNING - Do not try to remove the jammed paper sheet yet. Trying to clear a paper jam from the front of the device can damage the print mechanism. Always clear paper jams through the rear access door.
Open the rear access door or the two-sided printing accessory.
Gently pull the jammed paper sheet out of the rollers.
If the paper tore when it was being removed from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If not all the pieces of paper are removed from the device, paper jams are likely to occur again later.
Replace the rear access door or the two-sided printing accessory.
Follow these steps to remove a paper jam: 1. Press the Resume button. If the paper jam does not clear, then go to the next step. 2. Turn off the printer. 3. Remove the rear access door. Press the handle to the right, and then pull out the door.
4. Remove any paper that is inside the printer by pulling it out from the back of the printer. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 5. Replace the rear access door securely. 6. If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover. Caution Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front. 7. Turn on the printer, and then press the Resume button. 8. Reprint the document. Note If paper jams occur frequently, try using a heavier paper. See the reference guide for paper weight specifications.
If the paper tore when removing it, chances are there could be a small piece of paper still causing the paper jam. Sometimes all you need to do is turn the fax off for a few minutes and then turn it on again and the paper jam message is gone