Question about Sony Ericsson Walkman W980i Cellular Phone

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Hello, i have a sony ericsson w980. I've downloaded and installed the sony ericson pc suite in order to transfer pictures and music but my laptop doesn't recognise the phone. When it is plugged in, the phone appears to be charging from the usb BUT the dialogue box of how to connect says "the Pc suite cannot find any phone connected to your computer". Have made sure: the phone is on! re-installed the pc suite, restarterd the computer, Any advice please?

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