Question about HP LaserJet 2420 Printer

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SHOWING SUPPLY MEMORY ERROR 10.00.00, SO WILL NOT PRINT

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Ever time I have seen this error it is caused by the toner cartridge. Sometimes just removing and re-installing the toner will fix it. If all else fails just replace the toner cartridge.
Good Luck and Thank You for using Fixya.
WheatlandServices

Posted on Dec 30, 2010

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Posted on Jan 02, 2017

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Related Questions:

1 Answer

How do i clean my printer , showing me 10.000 supply memory error?


The Error code 10.*** indicates the following as per HP Error codes manual:

The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
XX Description 00 memory error on the cartridge or 01 memory device not found
10.00.00 Black print cartridge
10.00.01 Cyan print cartridge
10.00.02 Magenta print cartridge
10.00.03 Yellow print cartridge



Recommended actions as per HP Guidelines:


a) Reinstall the print cartridge
b) Turn the product on and then off
c) If the problem is not solved than replace the cartridge.

Oct 24, 2012 | Office Equipment & Supplies

1 Answer

10/1000 supply memory error


Try to reinstall the driver, or to print page by page.

Sep 15, 2012 | HP LaserJet P2055d Printer

1 Answer

My HP Laserjet 1536dnf MFP is "10.000 Supply Memory Error" then saying "supply memory warning"?? How do I clear that??


Hello,
10.0000 Supply Memory Error - A specific print cartridge has an e-label error.
Solution:
1.Reinstall the print cartridge.

2. Turn off and then turn on the product.

3. If the problem is not solved, replace the cartridge.
Hope this helps

Sep 13, 2011 | HP Office Equipment & Supplies

1 Answer

I am receiving error 10.1000 supply memory error


10.1000 Supply Memory Error
A specific print cartridge has a missing elabel.
Reinstall the print cartridge.
Turn off and then turn on the product.
If the problem is not solved, replace the cartridge(CB436A)

Jul 22, 2011 | HP LaserJet M1522nf Multifunction Printer...

1 Answer

Printer giving supply memory error


Try this:

10.XX.YY SUPPLY MEMORY ERROR
For help press
The device cannot read or write to the print cartridge
memory tag, or the memory tag is
missing.
1. Open the cartridge door.
2. Remove the print cartridge, and then
reinstall it.
3. Close the cartridge door.
4. Turn the device off and then on.
5. Verify that a genuine HP print cartridge
is installed in the device.
6. Install another print cartridge.
7. Verify that the memory tag PCA is
installed in the device.
8. Verify that the memory tag connector is
firmly seated in connector J510 on the
ECU. You might have to remove the
main cooling fan to see this connection.
9. If the error persists, contact HP Support.

Jun 28, 2011 | HP LaserJet P3005 Printer

1 Answer

10.1000 memory error


Thank you for contacting FixYa with your printer inquiry.
This error is normally associated with a supplies error. I have extracted information on this error from the HP 6L manual.

Error Codes
Error 10 - Supplies Memory Error 10.XX.YY Exact format is dependent on printer model
    The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
    XX Description 00 memory error on the cartridge or 01 memory device not found
    10.00.00 Black print cartridge
    10.00.01 Cyan print cartridge
    10.00.02 Magenta print cartridge
    10.00.03 Yellow print cartridge

  1. Supplies used in newer printer models contain a memory chip. The information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. There may be a problem with connection between the memory chip and DC controller. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.
  2. Replace the memory chip cable/connector or the DC controller.
    How did we do?
Hope this helps helps. Please keep us updated and remember to rate this answer.
TF

Jun 08, 2011 | HP : HP6L Laserjet Printer

1 Answer

I have HP Laserjet 5200N printer, i am not able to print due to error massege "10.00.00 Supply Memory Error". thanks Mohammad Hittini Director of IT Moevenpick Resort & Spa Dead...


Not sure if you have tried the HP knowledgebase, but there are a few steps they recommended trying.
Here is the direct link, but I copied the relevant information into my reply.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl51389&locale=en_US#A3

10.00.00 SUPPLIES MEMORY ERROR alternates with For help press ? Description An error has occurred in one or more of the printer supplies. Values of xx and yy are listed below: xx
  • 00 = memory is defective
yy
  • 00 = black print cartridge
Action
  1. Turn the printer power off, and then turn the printer power on again to clear the message.
  2. If the message persists, click here to access the HP support Web site at http://www.hp.com/support/lj2300 .
  3. If the printer has a 500-sheet Tray 3 installed, turn the printer off again and replace the print cartridge with a new HP print cartridge.
  4. Turn the printer on again.
  5. If the error does not clear, turn the printer off and remove Tray 3.
  6. Turn the printer on and verify if the error clears.
  7. If the error does not clear, contact HP support.
10.10.00 SUPPLIES MEMORY ERROR alternates with For help press ? Possible printer control panel error message 10.10.00 SUPPLIES MEMORY ERROR Description An error has occurred in one or more of the printer supplies. Values of xx and yy are listed below: xx
  • 10 = memory is missing
yy
  • 00 = black print cartridge
Action
  1. Turn the printer power off, and then turn the printer power on to clear the message.
  2. If the message persists, click here to access to the HP support Web site at http://www.hp.com/support/lj2300 .


>>

Jan 01, 2011 | Computers & Internet

2 Answers

I am getting 10.00.01 memory supply error on the cyan cartridge of my HP color laserjet 3500. The cartridge is nearly full and was working fine. I have tried cleaning the memory controller PCB contacts but...


I had a like problem and found that the chip on the cartridge was mounted without enough spacer such that contact was not being made with the memory controller PCB connector.  I cut some two-sided tape and put it behind the chip such that it stuck out further so that better contact could be made and the problem was solved.  

Apr 28, 2009 | HP Color LaserJet 3500 Printer

1 Answer

Supply Memory - Error on Black


A supply memory error is the smart chip on the cartridge. It can also be a physically damaged or locked / froze catridge. In this case the machine is identifying the black cartridge. The first thing to do is replace the cartridge (black).

If it's missing or has a corrupted smart chip lots of weird errors can result but they will usually still direct you to the specific cartridge to replace. If it's a refilled or remanufactured cartridge I would HIGHLY suspect that is the issue.

To locate the smart chip to see if it has come loose, see the picture below:

e142a72.jpg
It's the green little computer board in the picture. Make sure it hasn't come loose. Below is a close-up of the chip. If it is a remanufacture or refill it should look slightly different than shown in the picture as the picture shows an original HP chip. If it's the exact same and a refill, return the cartridge to your supplier.

bf8f352.jpg
Hope this helps you. If so hit it with a FIXYA. If not, try to get the printer to print a configuration page or error report and let me know the last couple errors shown by numbers. (Full numbers, like 10.10.1000 or 13.02.05.)

Cheers

Aug 20, 2008 | HP Color LaserJet 2600n Printer

2 Answers

Memory error


Just do 2 steps:

1. Press Stop.
2. If the display highlight "Resume". Press the OK (Check Button).

The display will tell you that a Non-HP Cartridge is installed and Economode is Disabled.
At least, you can now print. The display will show back again to "Ready".

Jul 23, 2008 | HP LaserJet 2420 Printer

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