Question about JVC LT-32X506 32 in. LCD Television

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My live session ended before Frankgant and I were finished

My tv

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  • sobebrett Jul 08, 2008

    Frankgant, How do we resume our live support session? I don't know what happed. We were texting and then the screen said that our session had ended. Are the live sessions on a time limit and did we run out of time? Please email me back so we can resolve this problem. Brett

  • sobebrett Jul 08, 2008

    During the middle of Frankgant's and my live support session, "live support session has ended" popped up on the screen. I emailed back so we could resume our live session and I got a reply that someone would get back with me via email within 48 hours. 48 HOURS. When a technician can see that a live session that I just paid $14.99 for ended, and may I say that I did NOT end it, he should have immediatly emailed me back to let me know how we could resume our live session. To pay that much money for a 5 minute live session and NOT get any results is totally insulting. Fixya needs to put in some troubleshooting for their tech support and teach their techs that if a session ends, they need to open it back up or email the person back with instructions so that they can reopen another session. I liked this site at first, and I was going to recommend it to my family and friends, but after the session ended before we were through with it, I would NEVER recommend such a site to ANYONE. I am NOT sattisfied with the results from my live session and I want my MONEY BACK! A very dissatisfied customer, Brett

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Something happened there.

Posted on Jul 08, 2008

  • Frank Gant
    Frank Gant Jul 08, 2008

    If you can please rate our conversation for me that would be awesome. Also, please use my profile to ask me a question and I'll be happy to continue to help you. Thanks.

  • Frank Gant
    Frank Gant Jul 08, 2008

    Brett, sadly there is nothing I can do to open the session. I asked this question myself in the forums right after losing connection with you. Really sorry it happened man. Again, happy to help you if you goto my profile and click the ASK button.

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