Question about Epson Office Equipment & Supplies
I believe the DX series and the SX use the same system
# Determine which ink cartridges are not recognised.
# With the ink cartridge holder in the ink cartridge replacement position, lift up the ink cartridge holder lid and take the cartridge or cartridges out.
# Check that the cartridge is a genuine Epson ink cartridge - look for the EPSON branding and T0xxx codes on the cartridge labels.
# Check that the cartridges are correct for your Epson product.
# Wipe the green Intellidge Chip on the cartridge that is not recognised.
# Check the chip contacts within the ink cartridge holder for any debris or dried ink and wipe with a lint-free cloth if necessary.
# Check that the plastic at the bottom of the cartridge has been pierced.
# Check that the cartridges are in the correct slots.
# Reinstall the cartridges into the ink cartridge holder in the correct order.
# Push the ink cartridge down firmly. It should click into place.
# Repeat this for any ink cartridges that were removed.
# Push the ink cartridge holder lid down. It should clip into place and be secure.
# Press the Stop button, this will return the ink cartridge holder to the right hand side of the unit.
# If the error light flashes after the print head returns to the home position, the ink cartridge may not be installed properly.
# If the red light is no longer displayed, but Status Monitor still reports a Non-Genuine Ink warning.
# If the red light is still on the printer, and Status Monitor indicates that an ink cartridge is not recognised, follow the steps below.
# If the problem remains, there may be a fault with the ink cartridge.
Posted on Dec 30, 2010
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Posted on Jan 02, 2017
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