Question about Compaq Presario 700 470024-192 Notebook

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ACER LAPTOP I bought an acer extensa 4620z laptop from you and one of the keys fell off the keyboard and my dog chewed it up. i contacted acer but they told me the warranty was through you my serial # is LXEA00X0017341F0CE2000 they stated you cannot just replace the key the keyboard has to be replaced. the warranty is good according to acer to 3/2009

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Generally most OEM (Original equipment manufactures') will not replace an individual key. This practice is common because this can be classified as "cosmetic damages". However, since the unit was purchased at Best Buy (I checked the serial number) the Geek Squad counter at your local Best Buy will replace the keyboard for you free of charge under your warranty.

Posted on Jul 08, 2008

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