Question about D-Link DCS-6620G Network Camera

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I am looking for someone to repair 4 DCS-6620 cameras. It isn't a sofware problem it is hardware that needs to be fixed. Example camera came off base.

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Any luck?
I have 7 of these that need service for one reason or another. They began to fail shortly after the warranty ran out, and have recently begun to fail much more quickly.
Next time, before I buy 62 cameras, I'll make sure I'm dealing with a company who services their product...D-Link tells me they simply don't and that these are $900 DISPOSABLE units.
Please let me know, too, if you can fix these (various problems depending on camera include include motors not working, no image produced, etc)...I can send them wherever they need to go.
clipalong at yahoo dot com

Posted on Jan 10, 2011

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Posted on Jan 02, 2017

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Explain how to go about using a static or dynamic link to access a remote computer that has an ethernet PTZ camera from d-link install so that the camera can be viewed remotly.


you need to do some port forwarding and possibly use a static address assigned to your camera.
remotely is this context means being able to access the camera feed when the camera is behind a router. in essence what you are trying to do is this:

camera ------ (private) router (public) ---------- internet ------- remote user.

the private side or your router is the one that you control, the private side is what is known as being "behind the router"
your router requires to be able to forward traffic from the public side for this you need to do some port forwarding.

a practical example that you can follow can be found in this website if you look into the Support Resources>FAQ section under the title "How do I remotely view DCS-6620 or DCS-6620G series cameras that are behind a router or gateway?"

the article from dlink goes like this:

For each camera that resides behind a router or gateway, three ports must be forwarded by the router to obtain both audio and video. If audio is not desired, only the HTTP port will need to be forwarded. The three default ports are as follows:
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  • 5002 (TCP/UDP) Audio Channel Port (transmits synchronized audio)
  • 5003 (TCP/UDP) Video Channel Port (transmits synchronized video)
These port numbers will need to be changed in the camera configuration on each additional camera that is added behind the router. Port numbers can be changed from the Advanced > Network screen.

please look in to the section described within the link to see how camera and router need to be configured.

I hope this helps!

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To set a static IP on the camera, do the following:

1. Chose an IP address for the camera that is outside your normal DHCP range but within your network subnet.
For example, if your router uses DHCP and gives out addresses in the range of 192.168.1.1 up to 192.168.1.10, you should chose an IP address beyond that (e.g. 192.168.1.20).
2. Login to your camera's current IP address and go to Setup -> Network setup
3. Turn off DHCP and type in the IP address that you chose into the configuration.
4. Restart your camera.

The above should fix your Static IP address question.

With regards to your Wireless question, you should make sure of the following:
1. Your router is set to broadcast its SSID
2. Your router is setup to use WPA (not WPA2)
3. Your AES password in the camera config is the same as that as the routers

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i posted a pic i edited.
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182bbd3.jpg

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