Question about Kenmore HE2 Plus Front Load Washer

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My machine doesn,t spin and led the code F11, on the board, what does it means and how can I repair it.

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"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

Here is a the part in case you should need to replace it.

Posted on Dec 30, 2010

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  • Jan 30, 2016 | Dryers

    2 Answers

    We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...


    The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

    If the washer starts to fill but the drum NEVER moves, your MCU is bad

    If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

    If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

    Thanks

    Aug 19, 2011 | Kenmore Front Load Washer

    1 Answer

    What is error code F11 on a Kenmore washer


    F11 is a Serial Communication error.

    Communication between the main board and the motor control board is not being sent correctly. This could be a bad main board, motor control board or motor itself. The testing can get pretty involved. Try putting the machine in a self test mode and see if the error clears.
    Press Cancell, then by pressing the drain spin button once on the left side then move to the spin speed button the the right.
    Press this button until no-spin lights.
    Press the prewash button 4 times. C00 should appear in the display.
    Let it run it's tests, there will be 8 of them and end up on C08.

    If this doesn't work, it's best you wait for the service tech.

    Keep us updated.




    May 04, 2011 | Hotpoint VWSR4160GWW Top Load Washer

    2 Answers

    The F-11 codes keeps coming on. Manual says it is electrical problem and to reset but it continues to be a problem.


    Hi,

    The F11 code means a loss of communication between the Computor Control Unit (CCU) circuit board and the Motor Control Unit (MCU) Most often the problem is bad solder joints on the CCU circuit board where the relays (5 of them) and the spade connectors are supposed to be firmly connected to the circuit board. The cure is to remove the CCU circuit board and touch up those solder joints I mentioned. It's easier to remove the CCU case with the board in it then remove the circuit board. The case is located inside the machine at the top twords the back. If your not up on soldering techniques you could remove the CCU case and board and take them, along with this response, to a good appliance repair shop and they should be able to help you out. Good luck. As a note, this repair also cures the FdL code.

    Feb 10, 2011 | Whirlpool Gold Duet GHW9400P 3.8 Cu. Ft....

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    Error code F11 washer stops mid-cycle


    Hi,

    The F11 code means that communication between the CCU circuit board at the top of the machine and the motor control circuit board at the bottom of the machine has been lost. The problem most often found is cold solder joints on the CCU board that make and break causing the F11 code and sometimes an FdL code. To fix this you need to remove the CCU circuit board at the top of the machine and have the larger solder points of the relays and the spade connectors resoldered. If your not to handy with soldering you could just print out this response and a good appliance repair shop should be able to help you out. Good Luck.

    Dec 30, 2010 | Whirlpool Duet GHW9150P Front Load Washer

    1 Answer

    What does F11 mean?


    F11 means that the circuit board at the top of the machine (CCU) is not communicating with the circuit board at the bottom of the machine (MCU). If you're getting an F11 code you may also get a FdL code (communication from the door lock to the CCU), in either case the problem is with poor quality control by whirlpool. On the CCU board there are what's called cold solder joints at the point where the relays and spade connectors connect to the circuit board. You'll need to remove the board and have those solder joints touched-up. You may break some plastic tabs removing the circuit board, that's because whirlpool used the cheapest plastic they could find. If you can't do the job yourself, take the board along with this response to a good appliance repair place. Good luck.

    Nov 26, 2010 | Whirlpool Duet GHW9150P Front Load Washer

    2 Answers

    Stops on spin cycle and gives a f11 error code


    F11 is a serial communication error. Communication between the main board and the motor control board is not being sent correctly. This could be a bad main board, motor control board or motor itself. The testing can get pretty involved. Try putting the machine in a self test mode and see if the error clears. Press Cancel, then by pressing the drain spin button once on the left side then move to the spin speed button the the right. Press this button until no-spin lights. Press the prewash button 4 times. C00 should appear in the display. Let it run it's tests, there will be 8 of them and end up on C08. If this doesn't work, it's best you wait for the service tech.

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    F11 and f dl errors


    I hope that you have a serivce contract or something on this unit you need a main control board f11 means that there is communication error between the 2 computer boards the fdl means that there is is door lock problem. But that is incorrect that is how you know which board has the problem the door lock is controlled by the main computer board. it's just playing tricks on you I have tried changing the door lock with those codes and it did nothing. that board tends to be alittle pricey .good luck.

    Dec 24, 2008 | Whirlpool Gold Duet GHW9400P 3.8 Cu. Ft....

    1 Answer

    How do i find what an error code means?


    if that is a whirpool or kenmore remove bottom panel look for tech sheet in plactic bag codes are in it

    Sep 02, 2008 | Washing Machines

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