I would try a firmware upgrade first from Sandisk's website, but if that fails to resolve the issue:
1. “I can’t load any more songs into my mp3
player” or “An incorrect number of songs show up.” (MEMORY/FORMATTING ISSUE)
can’t load any more songs into your player because, well, there just isn’t any
more space left on your player.
player product documentation does not actually list the actual amount of memory
that you can use in your player, and it doesn’t list the actual number of songs
that you can realistically fit on your player.
Every mp3 player needs a certain amount of memory space to operate and
firmware upgrades decrease this available space – so, your 2GB mp3 player
actually contains only 1.7 or 1.8 GB for music and other media files.
The mp3 player that says “can hold up to 1000
songs” may only hold 400 songs – the product documentation assumes that you are
loading a 1-minute song in the lowest possible quality format – not very
A single 30-minute audiobook,
speaker file, or video can seriously bring this number down.
however, you are experiencing a formatting issue or memory corruption.
If you plug your mp3 player into a computer
that has an NTFS file system, and then plug it into a computer that has a FAT32
file system, you may experience this formatting issue (file system/formatting
Similarly, this will happen if
you plug an mp3 player into a computer running Windows Vista, and then plug it
into a computer running Windows XP (operating system/formatting issue).
Or, if you plug your computer into a PC, and
then into a MAC (PC or system/formatting issue).
Or, if you plug it into a computer with
Windows Media Player 10, and then into a computer running Windows Media Player
11 (software/formatting issue).
There are three other
possible ways to resolve this issue – firmware upgrade, recovery, or reformatting/formatting.
WARNING: All of the methods suggested below
will erase all of the songs off your player – back up all files first by
transferring them to your PC.
It is best
to do a firmware upgrade first – these are available from the manufacturer’s
Recovery methods vary by mp3
player – check with your manufacturer’s website or user’s manual for
Many mp3 manufacturers have
their own recovery tools – the Sansa Recovery Tool, a Philips’ Device Manager
Repair, or the Apple Recovery Tool for instance.
Other times, there is a specific button that
triggers the recovery mode – volume + for most players, REC buttons for others,
play for others, and skip forward for still others.
The general formula goes something like this,
although you may have to substitute another button for “volume +”: disconnect the player from the
computer, turn it off, hold in the volume + button, and reconnect the player to
the computer while holding the volume + button in. Keep holding the volume +
button for an additional 5-50 seconds. Windows should eventually go into
recovery mode and revive the player- it will pop up a window that says Found
New Hardware Wizard.
Before proceeding with a
format or reformat of your mp3 player, check with the manufacturer first. On many players, a format or reformat along
the lines suggested here will override your mp3 player’s native formatting and
render your player unusable. Transcend’s
T.Sonic player is especially susceptible to this problem, and should never be
formatted. Also, the instructions below
are for Windows-based PCs, not for Macintosh. There are two ways to format an Mp3 player -
one on the computer itself, and one in Windows Media Player. Both methods will
end up erasing all the songs on the player, but the player will be "good
as new" after that. Sometimes reformatting in this manner will override
the player's native formatting and cause problems - this can be reversed in
some cases by updating the player's firmware or reloading the firmware.
Firmware upgrades are available from most manufacturers' websites.
WARNING: The following procedures will erase all
songs on the player.
Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect
player to computer, double-click my computer, right click on icon of mp3 player
and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the
Sync tab. Pull down the drop down menu underneath the Sync tab by moving your
cursor over the Sync tab and left clicking on the little black arrow underneath
the Sync tab. Highlight "name of Mp3 player here 1GB" (wording
may vary slightly), and then select "Format." - this should erase
-Tha Mp3 Doctor