Question about Lenovo 3000 Y410 Laptop

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I have a lenovo y410 7757 laptop...my computer's dvd drive appears when i click on My Computer. But does not read the dvd/cd. what do i do to resolve this problem. also, the computer keeps shuttign down everytime i watch a video. what do i do to resolve this problem please. please help.

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  • Lenovo Master
  • 2,385 Answers

Hello
For the problem of dvd drive, you need to clean dust from lens of dvd drive using moist cotton or tissue paper, if it does not fixed then the dvd drive need to be repaired or replaced.
For the shut down problem you need to change the power scheme in screen saver tab. choose never turn off option from the power option.
feel free to get more help, do rate the solution if this helps
good luck

Posted on Dec 30, 2010

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Posted on Jan 02, 2017

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Boot manager is compressed. Press ctrl+alt+del to restart. Same happens when i restart. My cd/dvd cant read cds or dvds


I am sorry to hear that your CD/DVD can't be read but in order to resolve your issue you need to have that drive working or have an external DVD/CD Drive to be able follow the below procedure and to resolve the compressed Boot Manager.


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You can try to clean the laser lens with alcohol and a q-tip. Other than that, you have to have them serviced or buy another one. CD's have some moving parts that can wear after awhile, and also the electronics is very sensitive, and can get out of kilter, so when that happens, they have to have parts replaced.

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Is your DVD/CD Drive appear in My Computer? Can you see it listed? If not, try these:

You may be required to go into the registry to fix this issue, so if you are not too comfortable going into the registry, you might want to get help (but I have written the instructions you can follow)

Check the Device Manager.

Start > Control Panel > Double Click the System icon > Click the Hardware Tab at the top of the box that opens > Click the Device Manager Button.

Click the [+] sign beside the category DVD/CD-ROM Drives

After clicking the [+] sign and the DVD/CD-ROMS Devices category opens up, is there a DVD Drive listed? If there is, when you right-click the DVD Drive and choose properties, does it give any error code, like Error code 39 in the grey box that appears when you choose properties?

Normally the DVD drives use the default Windows drivers. Try right clicking the DVD Drive under the DVD/CD-ROM Drives category in Device Manager and choose uninstall. Then reboot the computer and Windows will find the device and re-install drivers automatically.

If you are still getting the error or the Drives do not show up in My Computer ("poste de travail"), it may be an update or some other program that added data to the DVD's driver data in the registry. Try this:

1) Close all open programs

2) Click on Start, Run, and type "regedit" (without the quotations) and press Enter. Back up (File > Export) the registry before you make any changes)

3) Click on the plus signs [+] next to the following folders



  • HKEY_LOCAL_MACHINE
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  • Control
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4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand side panel:


  • UpperFilters
  • LowerFilters
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  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed on the right hand side, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


This should fix the problem, let me know if it worked for you

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Go to Device Manager by "right-clicking" on "MY COMPUTER", and choose "MANAGE". Once the new window comes up, look for "DEVICE MANAGER" on the left hand side of the screen and click on it.

On the right hand side of the screen you will see a long list of items, look for DVD/CD DRIVES and click on the + sign next to it to expand that list. Now look for your DVD/CD drive and right click on it and choose uninstall. Then restart your computer, when it restarts it will say "FOUND NEW HARDWARE, ATTEMPTING TO INSTALL" wait for it to finish and tell you that it's ready and try to insert a disc. If it does not read it, the Drive might be bad so you might have to replace it...Good Luck!

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rub1 hello,

It seems like a hardware problem with your cd/DVD drive.
I suggest trying to use Windows Update, perhaps there is a driver conflict.
Try to update the drivers on everything, and see if this works.
If not, try rolling back the driver for the drive.
If none of that works, enter the BIOS by pressing F1 when your computer starts (before Windows gets on).
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Click on apply and OK. Try again. You may try after reboot the computer. If issue persist please post so we can think about some alternate solutions.

Good Luck

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